Retail Advisor, 20hrs, Glasgow Fort

TN United Kingdom; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a dynamic retail team as a Retail Advisor, where your role is to deliver exceptional customer care and meet store goals. This position offers flexibility and the opportunity to become an expert in promoting innovative products and services. You'll engage with customers to understand their needs and provide tailored recommendations, contributing to a unique shopping experience. With a competitive hourly rate and excellent benefits, this role is perfect for those passionate about technology and customer service. Embrace personal development and be part of a supportive team that values your contributions.

Benefits

Competitive hourly rate

23 days annual leave

Additional day off for birthday

Excellent pension scheme

Employee medical cover

Family-friendly policies

Qualifications

• Good active listening skills to understand customer needs.
• Excellent communication skills for handling complaints.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Promote products and services to enhance customer experience.

Skills

Active Listening

Empathy

Communication Skills

Self-Motivation

Interest in Technology

Job description

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Retail Advisor, 20hrs, Glasgow Fort, Glasgow

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Client:

Virgin Media

Location:

Glasgow, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

a21a191dbbbb

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We focus on providing a unique customer experience by getting to know customers, understanding their needs, and recommending products and services to enhance their digital lives.

You will be a key player in creating memorable moments for customers and helping the store thrive. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your own performance and contribute to the overall success of O2.
• Embrace opportunities for personal development with support from store leadership and O2 resources.

Training

Experience an exceptional induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. Further details will be discussed during your telephone interview.

Flexibility in working hours is essential; additional hours may be required, with ample notice provided.

You will be trained to deliver outstanding in-store performance and customer care, working closely with your team to meet store goals. We pride ourselves on offering a unique customer experience by understanding customer needs and recommending suitable products and services.

You will play a vital role in creating memorable moments for customers and contributing to the store's success.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands.

We are committed to being an equal opportunities employer, working to remove bias and barriers, and fostering an inclusive environment where everyone can be their authentic selves.

The must haves

• Good active listening skills to understand customer needs and preferences;
• Empathy to relate to customers and provide personalized service;
• Excellent communication skills for conveying information, handling complaints, and resolving issues;
• Self-motivated to achieve sales targets.

The other qualities we seek

• An interest in technology and a willingness to expand your knowledge.

What’s in it for you

• Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
• 23 days of annual leave plus an additional day off for your birthday, with options to buy or sell leave.
• Excellent pension scheme with up to 10% employer contribution.
• Employee BUPA medical cover, healthcare plan, and life assurance.
• Family-friendly policies, including neonatal leave, 14-week paternity leave, and carers leave.
• A wide range of support, rewards, and tools to help prioritize what matters most.