Floor Manager - Leeds

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a leading fashion retailer where your leadership and passion for style will shine. As a key player in ensuring an exceptional in-store experience, you will coach and inspire your team while managing daily operations. With a commitment to customer satisfaction and a collaborative environment, this role offers the chance to make a significant impact in a dynamic retail setting. Enjoy a generous wardrobe allowance, employee discounts, and a range of benefits that prioritize your wellbeing and professional growth. If you're ready to elevate your career in fashion, this opportunity is for you!

Benefits

Generous wardrobe allowance

Team commission scheme

Employee discount for family and friends

33 to 36 days off based on service

Access to dental cash plan

Free virtual GP appointments

Life assurance coverage

Discounted gym memberships

Dedicated mental health support

Eye care vouchers

Qualifications

• Strong leadership skills to coach and motivate team members.
• Ability to manage customer queries and team KPIs effectively.

Responsibilities

• Oversee daily store operations and ensure excellent customer experience.
• Collaborate with management to exceed sales targets and KPIs.

Skills

Leadership

Customer Service

Fashion Knowledge

Team Management

Communication

Reporting Tools Usage

Trustworthiness

Digital System Adaptability

Job description

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The role

Will involve great organisation, resilience, enthusiasm, and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of your responsibilities, coaching and supporting team members to motivate them to succeed, deliver sales targets, and provide exceptional service that makes our customers feel amazing.

What will I be doing?

1. The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
2. You will oversee and support stylist team members with customer queries via our online customer service system, including emails, chats, and calls related to products and orders.
3. You will work with our specialist customer experience team leaders to manage team KPIs and SLAs for online support.
4. You will be an expert ambassador for our product, inspiring both in-store and online customers and your team.
5. You will ensure that our product is showcased well at all times, following guidelines and prominently displaying best-selling products to enhance the brand experience.
6. You will be responsible for the store's daily operations and team deployment, supporting your team through coaching and development.
7. You will collaborate with the management team to help the store exceed its targets and KPIs.
8. You will manage people matters such as return-to-work interviews, performance and attendance reviews, and liaising with HR on specific issues.
9. You will create and implement floor plans and rotas independently, setting the store up for success each day.

What skills do I need?

• You love fashion and are an irresistible ambassador for AllSaints, believing in the power of a great outfit.
• You possess tenacity and belief to succeed, aiming high and setting challenging targets for your team.
• You know your store inside out, actively using reporting tools to understand customer preferences and expectations.
• You are quick to learn new systems and processes in a digital environment.
• You are honest, trustworthy, and dependable, living by our brand values.
• You are a protector of the brand, caring for customers, profit, product, and health and safety.
• You are a confident, hardworking leader whom your team enjoys working with and respects even in your absence.

About the location

Our standalone store in Victoria Quarter, Leeds, has been open since and trades from 10:00 am to 6:00 pm (seasonal changes may apply). The store is in an old Victorian building, formerly a house, now a vibrant shopping destination. The team enjoys a great energy and collaboration. It's about a 10-minute journey from Leeds station.

What we stand for

• The Customer is the Boss: We work as one proud team to get the best for our customers.
• One Team: We are joined-up and encourage sharing ideas.
• We Do What We Say We Will: We know our goals and work towards clear outcomes.
• We Are Responsible: We are self-aware, understanding our impact and staying positive about the future.

Benefits

• A generous wardrobe allowance to wear our clothes daily.
• Potential to earn more through our team commission scheme.
• We are a disability committed certified employer.
• Employee discount for family and friends.
• Up to 2 years of service: 33 days off (25 days + bank holidays).
• Over 2 years of service: 36 days off (28 days + bank holidays).
• Access to dental cash plan & free virtual GP appointments via Aviva.
• UNUM employee assistance helpline.
• Life assurance coverage.
• Discounted gym memberships and other corporate discounts.
• Free wellbeing and lifestyle support through Retail Trust.
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
• Health days for physical or mental wellness.
• Dedicated mental health support from mental health first aiders.
• Eye care vouchers, season ticket loans, and more.

#WeAreAllSaints

We aim to develop diverse teams in an environment where everyone feels respected, valued, and able to give their best. We are committed to equal opportunities and safeguarding against discrimination of all kinds. Even if you don’t tick all the boxes, we encourage you to apply. We are happy to support any adjustments needed during your application process.