Customer Service Representative - Bristol

TN United Kingdom; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in Bristol, where you'll make a positive impact on customers' lives. This role involves assisting clients with their life assurance and investment queries, ensuring they receive the best service during crucial moments. With comprehensive training provided, you don't need prior financial experience. Enjoy competitive benefits, including a generous leave policy, a contributory pension scheme, and opportunities for personal and career development. Be part of a supportive team that values empathy and respect while delivering exceptional service.

Benefits

31 days annual leave

Annual discretionary bonus eligibility

Perks at Work (online discounted shopping)

Car lease scheme

Cycle to Work scheme

Wellbeing programme

Contributory pension scheme

Personal and career development opportunities

Qualifications

• Excellent listening, verbal and written communication skills.
• Ability to simplify complex matters while providing outstanding service.

Responsibilities

• Assist customers with life assurance, savings, investments, or pension plans.
• Ensure a seamless experience during important moments for customers.

Skills

Listening Skills

Verbal Communication

Written Communication

Problem Solving

Adaptability

Tools

Microsoft Office

Job description

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Customer Service Representative - Bristol, Bristol

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Client:

Location:

Bristol, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

2d0df44f289d

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Customer Service Representative

Monday-Friday, 8:30am - 6pm

Bristol Lake view, Bristol, BS34 8SW

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.
• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.