Store Manager

TN United Kingdom; Manchester; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a leading self-storage group as a Store Manager, where your leadership will drive exceptional customer service and sales performance. In this role, you will lead a friendly team, ensuring they are motivated and well-trained to provide outstanding customer experiences. With a focus on maximizing sales and building strong customer relationships, you will play a crucial role in achieving store targets. Enjoy a rewarding career with a company that values its employees, offers generous perks, and recognizes your contributions. If you are passionate about leading a team and making a difference, this opportunity is perfect for you!

Benefits

28 days paid holiday

Monthly bonuses for achieving targets

Enhanced parental leave

Pension scheme

Healthcare cash plan

Discounted gym membership

Cycle to work scheme

Sharesave scheme

Colleague discounts

Employee Assistance Programme

Qualifications

• Previous experience in a management role is essential.
• Operational background in a customer-facing environment like retail.

Responsibilities

• Lead and motivate the store team through coaching.
• Maximize customer experience with exceptional service.
• Manage store responsibilities including Health and Safety.

Skills

Management

Customer Service

Sales Performance

Coaching

Communication

Commercial Acumen

Education

Experience in a Management Role

Operational Background in Customer Facing Environment

Job description

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Store Manager

Here at Safestore our people make the difference. We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.

Basic starting salary: £28,000 per annum. Including a bonus each month which can take you up to £32,200 per annum.

As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving your team’s performance and being focused on maximising sales.

We just want you to be yourself, and before you know it you will be part of the Safestore team, dazzling our customers and achieving your store’s bonus targets.

Department

Region 2

Employment Type

Permanent - Full Time

Location

Manchester

Workplace type

Onsite

Compensation

£28,000 - £32,200 / year

Reporting To

What we will offer you:

• 28 days paid holiday per year (including bank holidays)
• Bonuses of basic monthly salary for achieving targets
• Enhanced parental leave
• Pension scheme
• Healthcare cash plan for all colleagues
• Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
• Sharesave scheme with huge success historically for our colleagues
• Colleague and family discounts on Safestore products and services
• Employee Assistance Programme

What you will offer us:

• Sales: Achieving your targets by understanding every customer’s requirements, advising on the best solution from enquiry through to move-in, driving your store’s performance (P&L) and achieving targets.
• People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
• Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
• Store Standards: Take pride in managing a store’s overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers.

A successful Store Manager will:

• Have had previous experience in a management role
• Have an operational background in a customer facing environment such as retail/consultative sales
• Be able to lead a team and coach for performance
• Be able to communicate and build relationships with all stakeholders
• Have strong commercial acumen
• Be able to lead your team through the fast-moving storage industry environment

About Safestore

Safestore is the UK’s largest self-storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021 and in 2024, we were awarded the prestigious 'Investors in People’ Platinum accreditation.

Our Hiring Process

• Stage 1: Applied
• Stage 2: Review
• Stage 3: Telephone Interview
• Stage 4: 1st Stage Interview
• Stage 5: Hired

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