Retail Advisor, 16hrs, Darlington

TN United Kingdom; Darlington; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Retail Advisors. In this role, you will deliver exceptional customer service, helping customers enhance their digital lives by recommending suitable products and services. With a focus on creating memorable moments, you will work closely with your team to achieve store goals while benefiting from a competitive hourly rate and excellent perks, including generous leave and a robust pension scheme. If you are passionate about technology and eager to grow, this opportunity is perfect for you.

Benefits

Competitive hourly rate

23 days’ annual leave

Excellent pension scheme

BUPA medical cover

Family-friendly policies

Qualifications

• Good active listening skills to understand customer needs.
• Empathy to relate to customers and provide personalized service.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Create tailored recommendations to meet store targets.

Skills

Active Listening

Empathy

Communication Skills

Self-Motivation

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Darlington, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

fded3eb769f5

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We focus on creating a unique customer experience by getting to know customers, understanding their needs, and recommending suitable products and services to enhance their digital lives.

You will be a key player in creating memorable moments for customers and helping the store thrive. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your performance and contribute to the overall success of O2.
• Embrace personal development opportunities with support from store leadership and O2 resources.

Training

Experience an induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. Details will be discussed during your telephone interview.

Flexibility is essential, and you may need to work additional hours. We provide ample notice to accommodate your schedule.

As an O2 Retail Advisor, you will focus on delivering excellent in-store performance and customer care, working with your team to meet store goals. We aim to provide a unique customer experience, training you to understand customer needs and recommend the best products and services.

You will play a vital role in creating memorable moments for customers and supporting your store's success.

Who we are

Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.

We are committed to equal opportunities, removing bias and barriers, and fostering an inclusive environment where everyone can be their authentic self.

The must haves

• Good active listening skills to understand customer needs
• Empathy to relate to customers and provide personalized service
• Excellent communication skills for conveying information and handling issues
• Self-motivation to achieve sales targets

Additional qualities

Interest in technology and a willingness to expand your knowledge.

What’s in it for you

• Competitive hourly rate of £11.81, with potential earnings through our accreditation program
• 23 days’ annual leave plus a day off for your birthday, with options to buy or sell leave
• Excellent pension scheme, matching up to 10%
• BUPA medical cover, healthcare plan, and life assurance
• Family-friendly policies, including neonatal leave, paternity leave, and carers leave
• A range of support, rewards, and tools to help you prioritize what matters