Customer Care Manager jobs in Gran Bretaña

Full Time, Permanent. We are seeking a dynamic and results‑driven Customer Care Manager to develop and lead a resident liaison service across the North Regeneration region, based out of our Doncaster office and covering sites across the region from Nottingham to Yorkshire.

In this role, you will be working on‑site with our teams, visiting our customers ensuring we deliver a first‑class customer experience, driving high levels of satisfaction.

• Lead the customer care team (RLO’s) on planned maintenance and retrofit projects.
• Develop and deliver our customer strategy ensuring a first‑class journey is achieved based on insightful analysis.
• Oversee all aspects of communication both internally and externally, liaising with stakeholders to improve customer service and enhance customer satisfaction.
• Develop, manage, and support resident liaison teams by taking responsibility for liaison functions within delivery teams.
• Ensure a sector‑leading service, managing resources and workload, and a functional and timely complaints and claims procedure.
• Reconcile site performance through customer satisfaction results.

• Proven track record of leading customer service strategies, driving initiatives and delivery.
• An NVQ/ILM Certificate Level 3 (or equivalent) in Customer Service or Social Value Management and an understanding of the social housing market would be preferable.
• Ability to build and maintain effective relationships with diverse stakeholders and to challenge the status quo as necessary.
• Strong communication, negotiation, and presentation skills, with good working knowledge of MS Office (Word, Excel, Outlook).
• Full UK driving licence.

• Bonus entitlement based on performance KPIs.
• 26 days holiday.
• Life Assurance.
• Pension.
• Private medical insurance.
• Ability to purchase additional holiday.
• Access to discount portal.
• Cycle to Work scheme and the Lovell Way to EV.
• Digital GP.
• Employee assistance programme.
• Sharesave scheme.

Lovell is the UK’s leading provider of mixed‑tenure affordable homes and has a reputation for innovation and excellence in the delivery of high‑quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people.

Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. We invest in talent development and support employees through the 'Investors in People Gold Award'.