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Descrizione del lavoro
A leading construction and property firm in St Albans is seeking an experienced Customer Care Manager to enhance their customer service experience. The ideal candidate will have at least 2 years in customer care, with strong knowledge of new build homes and an excellent ability to communicate effectively. This role offers a competitive salary, a pension scheme, and the opportunity to work from home 2 days a week.
Servizi
Competenze
- Minimum 2 years of experience in customer care within new homes.
- Strong understanding of new build homes and NHBC standards.
- Excellent organizational and communication skills.
Mansioni
- Handle customer inquiries via phone, email, and face-to-face.
- Manage and monitor the central customer service email inbox.
- Schedule and coordinate works with engineers and subcontractors.
Conoscenze
Day to day duties as a Customer Care Manager
- Handling customer enquiries via phone, email and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updated the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
- At least 2 years experience in customer care within new homes
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive and able to work independently
- A team player with a positive, problem-solving attitude
- Competitve Salary
- Company pension scheme
- Additional employee benefits and career development opportunities
- Flexible working from home 2 days a week
If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.
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