Retail Advisor, 16hrs, Hanley

TN United Kingdom; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as an O2 Retail Advisor, where your passion for technology and customer care can shine. This role offers the chance to create memorable experiences for customers while achieving sales targets in a supportive environment. With comprehensive training and personal development opportunities, you'll become an expert in promoting innovative products and services. Enjoy competitive pay, generous leave policies, and a robust benefits package, all while contributing to the success of a leading brand in the telecommunications industry. If you're ready to make a difference and grow your career, this is the opportunity for you!

Benefits

Competitive hourly rate

23 days annual leave

Extra day for birthday

Excellent pension scheme

Employee BUPA medical cover

Family-friendly policies

Qualifications

• Good active listening skills to understand customer needs.
• Excellent communication skills to convey information clearly.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Promote products and services, meeting store targets.

Skills

Active Listening

Empathy

Communication Skills

Self-motivation

Interest in Technology

Job description

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Client:

Virgin Media

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

cb2fc20eaec6

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. At O2, we pride ourselves on offering a unique customer experience. We will train and empower you to get to know customers, understand their needs, and recommend products and services to enhance their digital lives.

You will be a key player in creating memorable moments for customers and helping the store thrive. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your performance and contribute to the success of O2.
• Seek personal development opportunities with support from store leadership and O2 resources.

Training

Experience an induction program that covers all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks. Further details will be discussed during your telephone interview.

Flexibility is essential, and you may need to work additional hours. We will give you advance notice to plan accordingly.

As an O2 Retail Advisor, your role is to deliver excellent in-store performance and customer care, working with your team to meet store goals. We aim to provide a unique customer experience by getting to know customers, understanding their needs, and recommending suitable products and services.

You are vital in creating memorable customer experiences and helping the store succeed. Here's what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Own your performance and contribute to O2’s overall success.
• Embrace personal development opportunities supported by store leadership and O2 resources.

Training

Participate in a comprehensive induction program covering Virgin Media O2. Attendance is required for a 4-day (30 hours) induction within the first two weeks of employment. Further details will be provided during your interview.

Who we are

Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.

We are an equal opportunities employer, committed to removing bias and barriers, fostering equity and inclusion so you can be your authentic self during your application process.

The must haves

• Good active listening skills to understand customer needs and preferences;
• Empathy to relate to customers and provide personalized service;
• Excellent communication skills to convey information clearly, handle complaints, and resolve issues;
• Self-motivated to achieve sales targets.

The other qualities we look for

• An interest in technology and a willingness to expand your knowledge.

What's in it for you

• Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
• 23 days’ annual leave plus an extra day for your birthday, with options to buy or sell leave.
• Excellent pension scheme, matching up to 10%.
• Employee BUPA medical cover, healthcare plan, and life assurance.
• Family-friendly policies, including neonatal leave, 14-week paternity leave, and carers leave.
• A range of support, rewards, and tools to help you prioritize what matters.