Customer Experience jobs in United Kingdom

Key Info

Role: Platform Assistant

Contract: Full Time, averaging 35 hours per week + rostered Sundays

Roster: Earlies & Lates - covering between 05:00 and 01:00 approx

Earlies, Lates & Nights - 24 hour coverage

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey, making this a vital role in ensuring a positive customer experience!

Key to your role is being visible and anticipating the needs of the customer to meet their expectations at all times.

As a Platform Assistant, you will be responsible for:

• Providing the highest standard of advice, information, and service to our customers
• Delivering a safe, attractive retail station environment
• Participating in the safe running of trains and station environment by complying with procedures
• Promoting relevant marketing literature and useful information

These roles involve 24-hour operation, so due to shift times, you must live in the local area and have transport available to ensure punctuality, as train services may not always be available.

All roles may involve standing for long periods, working weekends, and bank holidays.

Platform-based roles are safety critical due to direct involvement with the operational railway.

Experience / Skills

• A proactive customer approach, coupled with passion and ability to support the team
• Exceptional customer service skills, serving as a role model for others
• Experience managing customers effectively in challenging environments
• Effective communication skills demonstrated through application and assessments
• Living in the local area to ensure reliable commute
• Ability to make customer-focused decisions and follow instructions effectively

In return, you'll receive an interesting and varied work schedule, with a focus on learning and progression. Benefits include free travel on our network, privilege rate oyster card, discounts on other train operating companies, final salary pension, and more.