Channel Sales Manager UK

Channel Sales Manager UK, United Kingdom (Remote)

Client: Nextiva

Location: United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 02eff64ae6f5

Job Views: 8

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Redefine the future of customer experiences. One conversation at a time.

We are transforming the industry with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience, powered by AI and developed by talented humans.

Our culture is innovative, customer-focused, and rooted in the belief that connections drive business and life—connections to our customers through our signature Amazing Service, our products, and most importantly, each other. Since 2008, over 100,000 companies and 1 million users rely on Nextiva for communication solutions.

If you are eager to collaborate, showcase your personality, and help businesses deliver exceptional experiences, you are a perfect fit.

Our flagship product, UCXM, is an AI-powered customer experience platform that enables businesses to engage, market, sell, and service customers across multiple channels and touchpoints, catering to consumers' preferences for communication channels and timing.

The Channel Sales Manager will be responsible for achieving sales, profitability, and partner recruitment objectives within the UCXM and CCaaS markets. This role involves representing Nextiva's full range of products and services to assigned partners, with a focus on recruiting new channel partners, especially those with a proven track record in partner recruitment.

Key Responsibilities:

• Build and maintain professional relationships with key personnel in partner accounts
• Recruit, educate, and support channel partners to ensure success
• Coordinate with support, technical, and management teams to meet partner performance goals
• Achieve sales volume and strategic objectives in partner accounts
• Develop joint partner plans with mutual performance and financial goals
• Assess and clarify partner needs regularly
• Sell through partners to end-users, collaborating with partner sales teams
• Manage channel conflict by maintaining clear communication and adherence to rules of engagement
• Lead solution development to meet end-user needs, involving necessary personnel
• Ensure partner compliance with agreements
• Promote adoption of company programs among partners
• Recruit new qualifying partners proactively

Qualifications:

• Minimum of 5 years' experience in channel partner recruitment and management within telecommunications
• Extensive network of channel partners in the assigned territory
• Proven success in onboarding new channel partners
• Record of meeting quotas and performance targets
• Deep understanding of CX and Contact Centre solutions
• Bachelor's degree in Business or equivalent experience
• Excellent communication and assertiveness skills
• Ability to prioritize and multitask effectively
• Strong organizational skills with attention to detail and adaptability
• Excellent presentation skills
• Ability to work remotely under direction
• Willingness to travel up to 50%, sometimes on short notice
• Proficiency in Microsoft Office Suite

Core Competencies / DNA:

• Drives Results: Action-oriented, problem solver, change agent, and success builder.
• Critical Thinker: Data-driven, forward-looking, and proactive in identifying and solving issues.
• Right Attitude: Team-oriented, resilient, motivated, and customer-centric.

Founded in 2008 and based in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in 2021, valuing the company at $2.7B. Join us to be part of a forward-thinking team committed to delivering exceptional customer experiences.