Customer Host (8 Hours)

WHITE STUFF; Broughton; On-site; GBP 20,000 - 30,000; Full time

Job description

WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew, and now we have shops and concessions in the UK and internationally, selling women's and men's clothing, as well as beautiful accessories and homeware. Our original prints (all designed in-house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded, and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You'll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment and inspire others with your passion and support.

PRIMARY OBJECTIVE OF THE JOB

Ensure we are the best on the high street for delivering an amazing customer experience.

WHAT YOU'LL BE DOING

You'll report to the Shop Manager and sit within our Retail team.

CUSTOMER EXPERIENCE

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring, and Be Invaluable) throughout the Customer Journey.
• Understanding shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing them up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Events and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards in-store.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that products on the shop floor are replenished and always available for customers.
• Supporting stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts to engage with our customers and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with Health & Safety and emergency procedures in store.
• Maintaining a professional approach to internal customers, head office departments, centre management (where applicable), and visitors.
• Efficiently and accurately fulfilling ship-from-store and Click + Collect processes.

Doing Good Stuff

• Being aware of our charity partner and supporting events or charity promotions to make a positive impact.
• Understanding our approach to ethical sourcing and environmental impact, and being able to explain this to our customers and team.

Benefits

As a Customer Host at White Stuff, you will be entitled to a range of benefits, including:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contribution

We are committed to creating an environment where everyone can be proud to work and be themselves. We are an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.