Housekeeping Assistant

John Lewis Partnership; Cookham; On-site; GBP 1,000; Full time

Job summary

An established industry player seeks dedicated Housekeeping Assistants to join their vibrant team at a unique riverside hotel. This full-time role offers the chance to deliver exceptional guest experiences through meticulous cleanliness and outstanding customer service. As a key member of the hotel team, you will ensure the highest standards are maintained while enjoying a supportive work environment. With a focus on well-being and work-life balance, this position provides an opportunity to thrive in a charming setting steeped in history. Join a company that values its staff and offers generous benefits, including holiday entitlement and employee discounts.

Benefits

22 days holiday entitlement

Free meals whilst on duty

Partnership discount in store and online

Flexible working options

Market leading equal parenthood leave policy

Qualifications

• Self-motivated with great attention to detail and pride in work.
• Able to work under time pressure and demonstrate excellent customer service.

Responsibilities

• Cleaning and maintaining guest rooms and public areas.
• Supporting health and safety standards and team innovations.

Skills

Attention to detail

Self-motivated

Time management

Customer service skills

Computer literacy

Tools

Housekeeping tools

Job description

About the role

At a glance:

Hours of Work -

Full time position x 2

37.5 hours per week, mixed shifts earliest start time 6am latest finish 8pm, alternate weekends

Location - Odney Club, Cookham (Berkshire)

Contract type - This role is Permanent

Pay rate - £12.40

About the role:

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

What you'll be doing:

To work as part of a busy team to deliver a first rate guest experience through the focus on the cleanliness and maintenance of standards throughout the hotel.

Key Responsibilities
- Cleaning and maintaining guest rooms, bathrooms and public areas of the hotel.
- Maintaining strict health and safety standards.
- Supporting the implementation of changes to ensure continuous innovations and improvements are made within the team.
- Supporting other areas of the hotel operation when needed.
- Safe use of housekeeping tools and chemicals including; vacuum cleaners, mops and cleaning materials.
- Although task focused, our Housekeeping Assistants also need to demonstrate excellent customer service skills throughout their day. Ensuring every interaction our guests have are positive ones which will see them return time and time again.

Essential skills/experience you'll need
- Self-motivated and ready to work alone when needed.
- Have a great attention to detail and take pride in your work.
- Able to work under time pressure.
- Good computer literacy skills.

Desirable skills/experience you may have
- Experience in a hotel/hospitality environment is welcomed but not essential. We'll give you the training you need to perform at your best, everyday.

About Odney Club:

If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.

The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.

Benefits of the Partnership and the role:

• Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).
• Free meals whilst on duty, for Live Out roles.
• Free meals for Live In roles
• You'll get Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You'll also be able to nominate someone you live with to share your discount.
• Excellent work life balance, including focus on well being and flexible working and our market leading equal parenthood leave Policy.

Next Steps:

• The application form consists of a CV upload followed by application questions. Check your Workday inbox notifications and see further guidance on the PDW under "Internal application process". When your application is complete, you'll receive a notification or email saying 'we have received your application'.
• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
• Please note that should we receive a high volume of applicants we reserve the right to close the role early.

Please consider the following when making your application:

-This role is subject to the following pre-employment screening: 2 year reference check.

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Ensure you have an up-to-date CV.