Retail Advisor, 38hrs, Cribbs Causeway

TN United Kingdom; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic retail team as a Retail Advisor, where your role is pivotal in delivering exceptional customer experiences. As part of a leading mobile brand, you will become an expert in promoting products and services, while working collaboratively to meet store goals. The position offers a competitive hourly rate, comprehensive training, and numerous development opportunities. With a focus on inclusivity and personal growth, you will thrive in an environment that values your contributions. If you're passionate about technology and customer service, this is the perfect opportunity for you to shine.

Benefits

Competitive hourly rate

23 days annual leave

Excellent pension scheme

Medical cover

Family-friendly policies

Qualifications

• Strong active listening and communication skills are essential.
• Empathy towards customers to enhance their experience.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Promote products and services while meeting store targets.

Skills

Active Listening

Empathy

Communication Skills

Self-Motivation

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Bristol, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

05f1707334be

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We focus on offering a unique customer experience, training and empowering you to understand customer needs and recommend suitable products and services to enhance their digital lives.

You are a key player in creating memorable moments for customers and helping our store thrive. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your performance and contribute to O2's success.
• Embrace personal development opportunities with support from store leadership and O2 resources.

Training

Experience an induction program that covers all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date, with details discussed during your telephone interview.

Flexibility is essential, and you may need to work additional hours, with advance notice provided.

As a Retail Advisor, your role involves delivering excellent in-store performance and customer care, working with your team to meet store goals. We aim to provide a unique customer experience by understanding customer needs and recommending the best solutions.

Creating memorable moments and helping our store thrive are key parts of your role. Here’s what you need to know:

What you’ll do

Become an expert in all things O2, promoting our products, services, and brand.

Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.

Take ownership of your performance and contribute to overall success.

Seek personal development opportunities with support from leadership and resources.

Who we are

Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.

Equality and Inclusion

We are committed to removing bias and barriers, fostering an inclusive environment where everyone can be their authentic self.

Must Haves

• Good active listening skills
• Empathy for customers
• Excellent communication skills
• Self-motivation to meet sales targets

Additional Qualities

Interest in technology and a willingness to learn continuously.

Benefits

• Competitive hourly rate of £11.81, with earning potential through accreditation
• 23 days’ annual leave plus a day for your birthday, with options to buy/sell leave
• Excellent pension scheme (up to 10% match)
• Medical cover, healthcare, and life assurance
• Family-friendly policies such as neonatal leave, paternity leave, and carers leave
• Additional support, rewards, and tools to help prioritize what matters