Senior Decision Scientist

TN United Kingdom; Penarth; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company as a Senior Decisioning Scientist, where you'll play a pivotal role in shaping customer communication strategies. This exciting position offers you the chance to leverage your expertise in Decisioning Science to enhance customer engagement and drive business growth. Work collaboratively with a diverse team to utilize data insights, develop new product propositions, and improve customer experiences. Enjoy a competitive salary, flexible working options, and a range of attractive perks that support your well-being and professional development.

Benefits

Annual bonus between 0-20%

Private medical insurance

Death in service cover (x3 your salary)

Income protection insurance

Company pension plan

Healthify: team supporting staff health

Ministry of Fun: social activities

Free office gym

Free parking

Collaboration space and games room

Qualifications

• Proven experience in Decisioning Science in a fast-paced environment.
• Experience delivering omni-channel customer contact programs.

Responsibilities

• Deliver a data-driven omni-channel communication strategy.
• Build timely triggers based on indicators of customer need.

Skills

Decisioning Science

SQL

Python

Data Science Modeling

Stakeholder Management

Communication Skills

Tools

Optimove

Pega

Adobe

Google Analytics

Tag Manager

BigQuery

Power BI

Azure

Job description

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Welcome to Wealthify: an ambitious, multi-award-winning, online saving and investing service. Based in Penarth, Wales, we want to inspire anyone to build their future wealth by making it easy for people to do more with their money.

Our team is engaging, inquisitive, and inclusive, reflecting many different backgrounds and beliefs. We’re growing rapidly, which is why we're looking for talented, purpose-driven people who want to use and develop their skills to deliver an excellent experience to our customers.

The role

The newly formed Data and Analytics team will play an important role in Wealthify’s growth as it transitions from start-up to scale-up.

We aim to transform our communication with customers by gaining a deeper understanding of their relationship with us, including their digital journeys. To use insights and analytics to design new products and propositions that support our customers and help them grow their wealth. To provide intelligence that enables strategic decision-making to improve business performance and customer experience.

As a Senior Decisioning Scientist, you will:

1. Help deliver a data-driven omni-channel communication strategy, ensuring messages are sent to the right customers, for the right reasons, at the right time, to increase conversion, cross-sell, and retention.
2. Build timely triggers based on indicators of customer need.
3. Utilize our data science capabilities to predict likelihood to convert.
4. Create insights to inform messaging and customer segmentation.
5. Measure the incremental impact of customer communications.
6. Contribute to test-and-learn programs across customer communications, ensuring they are measurable.
7. Translate technical information into comprehensive, relevant, and useful presentations or communications.

What we’re looking for

We value simplicity, communication, teamwork, trust, and confidence. These core values guide how we work individually and engage with each other and our service.

• Proven experience in Decisioning Science, preferably in a start-up or fast-paced environment and/or within Financial Services.
• Experience delivering omni-channel customer contact programs that generate income.
• Experience applying data science modeling techniques to improve processes.
• Skills in SQL and Python; familiarity with multichannel platforms like Optimove, Pega, or Adobe; Google Analytics, Tag Manager, BigQuery; Power BI or similar; and working in a cloud environment like Azure is desirable.
• Excellent communication and stakeholder management skills, with the ability to consult and provide insights to senior stakeholders.
• Proven initiative and innovation skills.

What we give you in return

• Competitive salary up to £60,000.
• 24 days' holiday plus bank holidays, with an additional day per year up to 28 days.
• Hybrid/remote working options.
• Flexible working hours.
• Buy and sell up to 5 days of holiday annually.

And we have plenty of perks, too!

• Annual bonus between 0-20%, linked to company and individual performance.
• Private medical insurance.
• Death in service cover (x3 your salary).
• Income protection insurance.
• Company pension plan.
• Healthify: a team supporting staff health and wellbeing.
• Ministry of Fun: social activities and events.
• Offices in Penarth Marina.
• Free office gym and parking.
• Collaboration space and games room.

We’re committed to improving our culture, ethics, environmental impact, and charitable contributions.

This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company. If you’re interested, please send your CV to [emailprotected].