Retail Advisor, 38hrs, Magherafelt

TN United Kingdom; Magherafelt; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Advisor, where flexibility and customer care are key. You'll be empowered to understand customer needs and recommend suitable products to enhance their digital lives. With a competitive hourly rate and a supportive environment, this role offers a unique opportunity to grow your skills and contribute to a thriving store. Enjoy benefits like generous annual leave, a robust pension scheme, and family-friendly policies. If you're passionate about technology and customer service, this is the perfect role for you!

Benefits

Competitive hourly rate

23 days annual leave

Additional day off for birthday

Excellent pension scheme

Employee medical cover

Family-friendly policies

Qualifications

• Strong active listening skills to understand and meet customer needs.
• Empathy to connect with customers and provide personalized service.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Meet store targets through tailored recommendations and brand promotion.

Skills

Active Listening

Empathy

Communication Skills

Self-Motivation

Interest in Technology

Job description

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Retail Advisor, 38hrs, Magherafelt, Magherafelt

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Client:

Virgin Media

Location:

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

061a33042628

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. At O2, we pride ourselves on offering a unique customer experience. We will train and empower you to understand customer needs and recommend suitable products and services to enhance their digital lives.

You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your own performance and contribute to the overall success of O2.
• Embrace opportunities for personal development with support from store leadership and O2 resources.

Training

Experience an exceptional induction program that covers all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. Further details will be discussed during your telephone interview.

Flexibility is essential, and additional hours may be required. We provide advance notice to help you plan accordingly.

As an O2 Retail Advisor, your key responsibilities include delivering excellent in-store performance and customer care, working collaboratively with your team to meet store objectives. We aim to provide a memorable customer experience through training and empowerment.

Here’s what you need to know:

• Become an expert in O2 products, services, and brand promotion.
• Meet store targets through tailored recommendations and sharing our brand message.
• Own your performance and contribute to store success.
• Seek personal development opportunities supported by store leadership and O2 resources.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the most-loved mobile brands.

We are committed to diversity and inclusion, removing barriers and bias to ensure an equitable environment where everyone can be their authentic self.

The must haves

• Good active listening skills to understand customer needs;
• Empathy to relate to customers and provide personalized service;
• Excellent communication skills for conveying information and handling complaints;
• Self-motivation to achieve sales targets.

Additional qualities we value include an interest in technology and a willingness to expand your knowledge.

What’s in it for you

• Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
• 23 days’ annual leave plus an additional day off for your birthday, with options to buy or sell leave.
• Excellent pension scheme with up to 10% employer contribution.
• Employee BUPA medical cover, healthcare plan, and life assurance.
• Family-friendly policies such as neonatal leave, 14-week paternity leave, and carers leave.
• A range of support, rewards, and tools to help you prioritize what matters most.