Trainee Shift Manager - Full & Part time

TN United Kingdom; Hamilton; On-site; GBP 1,000; Full time

Job summary

An established industry player is seeking a Trainee Shift Manager to lead a dynamic team in a bustling restaurant environment. This role offers an exciting opportunity to develop leadership skills while ensuring exceptional customer service and operational excellence. You'll be at the forefront of driving sales and profitability, all while fostering a supportive and inclusive workplace. With flexible shifts and a commitment to employee growth, this position is perfect for those passionate about the hospitality industry and eager to make a difference.

Benefits

Holiday Pay

Service Awards

Pension Scheme Enrollment

Meal Allowances

Employee Discounts

Qualifications

• Experience in managing and leading teams in retail or hospitality.
• Ability to adapt to customer needs and provide excellent service.

Responsibilities

• Orient, assist, and coach employees to meet shift work requirements.
• Monitor operations and resolve operational issues effectively.

Skills

Leadership

Customer Service

Problem Solving

Team Management

Job description

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Trainee Shift Manager - Full & Part time, Hamilton

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Client:

Location:

Hamilton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

01ade7f1cc58

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Overview

McDonald's is one of the most recognised brands worldwide. Our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

As a Shift Manager, you will meet all shift work requirements by orienting, assisting, and coaching employees. You will ensure standards are met by adhering to production, productivity, quality, and customer service standards. You will monitor operations, reallocate resources, and resolve operational issues.

You will manage a team within a multi-million-pound restaurant, driving growth in sales and profitability, and delivering an outstanding customer experience.

This role is suitable for individuals with experience managing and leading teams in retail, hospitality, or customer-focused environments. The position involves working in a restaurant setting with flexible shift patterns, including weekends and bank holidays.

Position Requirements:

• Display leadership and role model customer-focused behaviors to delight customers.
• Deliver personalized service and connect with customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries and stay updated on food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnights (if operating 24 hours), to gain experience in all aspects of the business. Once training is completed, the rate of pay will increase to £13.00.

Benefits include holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts from top brands, and more.