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Management jobs in Alemanha

Customer Engagement Manager, Vaccines MYSG

Customer Engagement Manager, Vaccines MYSG
Sanofi
Petaling Jaya
MYR 100 000 - 150 000
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Sales Account Manager

Sales Account Manager
Rockwell Automation
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MYR 80 000 - 120 000

Associate Brand Manager, OTC Dermatological Skincare

Associate Brand Manager, OTC Dermatological Skincare
Galderma
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MYR 40 000 - 70 000

Specialist HR Innovation Lab - System Integration

Specialist HR Innovation Lab - System Integration
Austria Technologie & Systemtechnik AG
Kulim
MYR 150 000 - 200 000

Program Executive

Program Executive
SAM Engineering & Equipment (M) Bhd
Bayan Lepas
MYR 40 000 - 60 000
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Account Assistant

Account Assistant
IRS Software Solution (M) Sdn Bhd
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MYR 100 000 - 150 000

QA/QC Technician

QA/QC Technician
Intralink Techno Sdn Bhd
Beranang
MYR 20 000 - 100 000

Manufacturing Finance Manager

Manufacturing Finance Manager
Ingredion Incorporated
Nilai
MYR 100 000 - 150 000
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Product Sales Specialist (Junior) - Life Sciences Solutions

Product Sales Specialist (Junior) - Life Sciences Solutions
Esco Micro (M) Sdn Bhd
Selangor
MYR 100 000 - 150 000

Receptionist

Receptionist
ViQ Apparel Sdn Bhd
Ipoh
MYR 20 000 - 100 000

Trade Marketing Manager

Trade Marketing Manager
Cambert (M) Sdn Bhd
Subang Jaya
MYR 60 000 - 90 000

Business Systems Analyst

Business Systems Analyst
Boston Scientific
George Town
MYR 60 000 - 90 000

Office Assistant

Office Assistant
ONE LIVING
Seri Kembangan
MYR 20 000 - 100 000

SME Key Account Manager (Client/Business Partner Management)

SME Key Account Manager (Client/Business Partner Management)
TIME dotCom Berhad
Shah Alam
MYR 60 000 - 90 000

Interior Designer

Interior Designer
NR Design
Kuala Lumpur
MYR 100 000 - 150 000

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Shift Production Supervisor (Based in Ipoh)
Coherent Corp.
Ipoh
MYR 60 000 - 120 000

Senior Quality Assurance Engineer

Senior Quality Assurance Engineer
Emerson
Nilai
MYR 150 000 - 200 000

Corporate Finance Manager/ Senior Manager

Corporate Finance Manager/ Senior Manager
Hays Recruitment
Kuala Lumpur
MYR 120 000 - 180 000

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Little Ones Big Impact
Puchong
MYR 100 000 - 150 000

Assistant Manager, Digital Marketing (Performance Marketing)

Assistant Manager, Digital Marketing (Performance Marketing)
MR DIY TRADING SDN BHD
Seri Kembangan
MYR 60 000 - 90 000

Johor Premium Outlet (JPO) - Retail Ambassador (4-Month Contract)

Johor Premium Outlet (JPO) - Retail Ambassador (4-Month Contract)
Love Bonito
Kulai
MYR 100 000 - 150 000

Relationship Manager, Premier Banking

Relationship Manager, Premier Banking
RHB Banking Group
Kuching
MYR 48 000 - 72 000

Sr. Manager/Manager of Frontend Team

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Bitdeer (NASDAQ: BTDR)
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USD 40 000 - 65 000

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M&G LIFE MANAGEMENT SDN. BHD.
Kuala Lumpur
MYR 100 000 - 150 000

QA QC Halal Assistant

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NZ FROZEN INDUSTRIES SDN BHD
Johor Bahru
MYR 100 000 - 150 000

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Customer Engagement Manager, Vaccines MYSG

Sanofi
Petaling Jaya
MYR 100.000 - 150.000
Descrição da oferta de emprego
About the job

Strategic context:

  • In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.

  • The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.

Main responsibilities:

The Customer Engagement Manager is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in leading our go-to-market strategy and execution, directly engaging with customers, understanding their needs and preferences, and formulating and driving engagement plan that enhance customer satisfaction and loyalty.

  • Develop deep understanding of customer engagement journey and develop omnichannel engagement blueprint.

  • Lead the customer engagement with a plan of actions that prioritizes direct, meaningful interactions, leveraging insights and aligns with overall business objectives to drive engagement and satisfaction

  • Develop detailed call plans that is meaningful from a customer standpoint by constantly checking and aligning the plan of the different brands. For each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates

  • Review and track omnichannel KPIs, propose adjustment or improvement plans.

  • Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.

  • Work in close collaboration with the MCO Brand Lead to feed the MCO/global strategy with customer insights, competition information & market trends.

  • Work in close cooperation with the salesforce/KAMs (when applicable) optimizing processes and systems to ensure a seamless and positive customer journey

  • Collaborate and support GtM exercise.

  • Work in Agile with the transversal team when possible, with an innovation mindset

About you

Main requirements:

  • Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field 3-5 years of experience

  • Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement

  • Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.

  • Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities

  • Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies

  • Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills

Work Experience:

  • Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty

  • Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.

  • Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics

  • Effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment

  • Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry

  • Experience managing projects using Agile methodologies is a plus

Professional skills that make the difference:

  • Ability to leverage insights and data to develop and execute effective customer engagement strategies

  • Demonstrated ability to lead by example, fostering a “Customer First” / Customer centric culture within the team and across the organization

  • A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.

  • Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers

  • Strong collaborative skills to work effectively with MCO Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.

  • Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication

  • Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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