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Adoption Change Management Specialist
Petaling Jaya, Selangor, Malaysia Innovations & Service Delivery
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Adoption Change Management Specialist
Job summary
A technology service provider in Malaysia is looking for a professional to lead Office 365 training sessions. The role involves designing training materials and providing ongoing support to new customers. You'll assist in developing adoption plans, monitor progress, and ensure successful implementation across the organization. Ideal candidates should hold a Bachelor's Degree in IT or a related field and have a minimum of 3 years' experience in customer success or account management, with strong communication and problem-solving skills.
Qualifications
- 3+ years of experience in customer success, account management, or related field.
- Proficient in creating training materials such as guides and videos.
- Experience in onboarding new customers and providing ongoing support.
Responsibilities
- Design and conduct Office 365 training sessions covering various applications.
- Facilitate sessions, address queries, and prepare POE reports.
- Develop adoption plans for successful implementation across the organization.
Skills
Education
Petaling Jaya, Selangor, Malaysia Innovations & Service Delivery – Petaling
- Design and conduct Office 365 training session covering various applications,
- Facilitate session, address queries and prepare POE (Proof of Execution) report.
- Assist new customers with onboarding and provide ongoing guidance.
- Develop adoption plans to ensure successful implementation across the organization.
- Create comprehensive training materials, including guides, videos, and communication tools.
- Monitor and report adoption progress, suggesting areas for improvement.
- Stay updated on Office 365 updates and incorporate them into training.
- Provide valuable feedback to the internal team and assist with technical troubleshooting.
- Bachelor's Degree in IT, Computer Science, or Software Engineering required.
- Minimum 3 year of experience in customer success, account management, or related field.
- Strong communication and interpersonal skills for building customer and internal relationships.
- Excellent problem-solving skills to address customer challenges effectively.
- Proficiency in data analysis, identifying trends, and finding improvement opportunities.
- Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure
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