Fresh Graduate! Customer Service Role - Airline Industry (Mandarin Speaker)

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Fresh Graduate for a Customer Service Executive role in the airline industry. As a candidate, you will handle customer inquiries effectively and provide support with bookings and baggage claims. Proficiency in both Mandarin and English is essential. The position offers a competitive salary starting from RM3500, along with allowances, leave entitlements, and career growth opportunities. Join a dynamic team and be part of a globally recognized airline brand.

Benefits

Competitive Basic Salary

Allowances

Leave Entitlement

Continuous training

Career growth opportunities

Qualifications

• Must be proficient in Mandarin and English, both spoken and written.
• Prior customer service experience is a plus.
• Familiarity with the airline industry is a plus.

Responsibilities

• Handle inbound customer inquiries with professionalism and efficiency.
• Provide accurate information and resolve issues via email and phone.
• Assist passengers with bookings, flight changes, and baggage claims.
• Deliver world-class customer service with patience and empathy.

Skills

Mandarin proficiency

English proficiency

Strong problem-solving skills

Attention to detail

Excellent communication skills

Customer-focused attitude

Education

SPM level

Job description

Fresh Graduate! Customer Service Role - Airline Industry (Mandarin Speaker)

Are you passionate about delivering top-notch customer experiences? Do you thrive in a fast-paced environment where you can make a real impact? If you have excellent communication skills and a love for the aviation industry, You might be the One!

Job Position: Customer Service Executive

Working Hours: 7.30AM - 7PM rotational shift, Monday - Friday

Salary: Monthly salary with minimum RM3500, plus attractive allowances

🌟 What You'll Do:

Handle inbound customer inquiries with professionalism and efficiency

Provide accurate information and resolve issues via email and calls

Assist passengers with bookings, flight changes, baggage claims, and more

Deliver world-class service with patience, empathy, and enthusiasm to ensure the highest customer satisfaction with the right procedures

Candidate must possess at least SPM level

Proficient in Mandarin and English (both spoken & written)

Prior customer service experience is a plus - but not required, familiarity with airline is a plus

Strong problem-solving skills and attention to detail

Excellent communication and interpersonal abilities

Customer-focused with a positive attitude and team spirit

🏆 What You'll Get:

Competitive Basic Salary + Allowances

Leave Entitlement and Statutory Contribution

Dynamic and multicultural work environment

Continuous training and career growth opportunities

Be part of a globally recognized airline brand

If you have what it takes to soar with us, apply today and let your career take flight! 🚀

📩 Send your resume to *****@startek.com or apply now in Jobstreet!

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