Customer Success Manager (5 days / Near MRT)

LintraMax (M) Sdn Bhd; Selangor; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading digital agriculture software company is looking for an experienced Customer Success Manager based in Malaysia to oversee client onboarding and support throughout their subscription. You will manage all onboarding phases, ensure system configurations are aligned with client needs, and foster long-term client relationships. The ideal candidate should have 5-7 years in customer success or account management with strong communication skills and ideally have experience in agriculture operations. This role offers competitive pay and benefits.

Benefits

Competitive salary and benefits package

Opportunities for personal and professional growth

Work‑Life Balance

Qualifications

• 5–7 years of experience in Customer Success, Account Management, or related SaaS/software role.
• Experience in plantation or agriculture operations is an advantage.

Responsibilities

• Lead the end‑to‑end onboarding process for new clients.
• Manage onboarding phases including kickoff, data readiness, configuration planning, user preparation, and go‑live coordination.
• Monitor customer health, usage patterns, and onboarding progress.

Skills

Strong communication skills

Customer needs analysis

Organised and structured

Education

Bachelor’s degree in Business, IT, Computer Science, or Agriculture

Job description

Customer Success Manager (5 days / Near MRT)

About LintraMax: Market Leader in Digital Agriculture Software

With our award-winning cloud platform, we’re transforming the agriculture landscape by empowering over 900 Plantations and processing facilities with tools for sustainable and efficient operations.

We are seeking an experienced Customer Success Manager to join our team. This role is central to ensuring a successful onboarding experience for new clients and supporting their long‑term adoption of Quarto. You will oversee the full onboarding process—from initial setup and user readiness to system configuration and go‑live—while continuing to guide clients throughout their subscription lifecycle.

The ideal candidate brings experience working with diverse customer profiles and is comfortable supporting estates, mills, and head office teams across different operational scales.

Why Join us today?

• Competitive salary and benefits package
• Opportunities for personal and professional growth
• Positive, young and energetic team
• Work‑Life Balance

Key Responsibilities

• Lead the end‑to‑end onboarding process for new clients, ensuring a structured and smooth transition into the Quarto ecosystem.
• Manage onboarding phases including kickoff, data readiness, configuration planning, user preparation, and go‑live coordination.
• Work closely with internal teams to ensure system configurations and account setup are completed accurately and in line with client requirements.
• Monitor customer health, usage patterns, and onboarding progress to ensure clients are moving toward the desired outcomes.
• Address user inquiries and troubleshoot issues by collaborating with Support, Product, Implementation, and other internal teams.
• Conduct periodic engagement reviews to identify gaps, suggest improvements, and reinforce adoption.
• Share operational insights internally and advocate for enhancements that strengthen customer experience.
• Support renewal readiness by ensuring clients continue to see clear and sustained value throughout their subscription period.

Qualifications

• Bachelor’s degree in Business, IT, Computer Science, Agriculture or a related field.
• 5–7 years of experience in Customer Success, Account Management, or a related SaaS/software role.
• Strong communication skills with the ability to engage effectively with a wide range of users — from field personnel and operational staff to managers, C‑level leaders, and business stakeholders.
• Proven experience managing end‑to‑end onboarding processes and guiding customers through system adoption.
• Ability to analyse customer needs and propose suitable system‑supported solutions.
• Organised, structured, and capable of managing multiple accounts concurrently.
• Experience in plantation or agriculture operations is an advantage.
• Willing to travel to estate and mill offices when required.