HR Operations Executive (Iskandar Puteri, Johor

Cognizant; Iskandar Puteri; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading tech company is seeking an HR Operations Executive in Iskandar Puteri, Johor. The ideal candidate will support Attendance & Time management, onboarding, and HR helpdesk operations. Responsibilities include managing high ticket volumes, ensuring compliance with labour laws, and maintaining the T&A system. Candidates should have a Bachelor's degree in HR or Business Administration, 4-6 years of experience, and proficiency in SAP-SF. This role requires good communication skills and the ability to manage confidential information.

Qualifications

• 4-6 years of experience in HR Operations / HRSS or similar roles.
• Complete understanding of local statutory and labour laws.
• Prior experience managing Helpdesk/Ticketing tool for large firms.

Responsibilities

• Support end-to-end Attendance & Time management.
• Handle high ticket volumes, resolving employee queries.
• Maintain and manage the Time and Attendance (T&A) system.

Skills

Detail-oriented

Process-driven

High proficiency in Microsoft Excel

Good written and verbal communication

Education

Bachelor's degree in Business Administration or Human Resources

Tools

SAP

SuccessFactors

HRMS systems

Ticketing tool

Job description

HR Operations Executive (Iskandar Puteri, Johor)

Role Summary: We are seeking a detail-oriented and process-driven HR Operations Executive to support end-to-end Attendance & Time management, Pre-onboarding requirements, and HR helpdesk operations. The ideal candidate will play a key role in ensuring smooth execution of HR processes, accurate documentation, and timely support for employee and business queries.

Key Responsibilities

1. Onboarding & Induction Support
   • Ensuring all day 1 activities are completed to welcome new employees
   • Update onboarding trackers and maintain accurate records
   • Submit TP3 forms to payroll for compliance
   • Assist new joiners in completing the VPW process
   • Coordinate with IT for email ID and ID card form submission
   • Send Welcome Emails to Employees and Internal stakeholders
   • Validate personnel files (P-files) created for new employees
2. HR Helpdesk Support
   • Handle high ticket volumes (at least 40 tickets) a day
   • Resolve employees' queries on payroll and attendance timely
   • Maintain the SLAs and KPIs as per the respective workgroup
   • Consult with L2/L3 as and when required before escalation
   • Liaise with other teams for feasible resolution of the tickets
3. Time & Attendance Specialist
   • Maintain and manage the Time and Attendance (T&A) system e.g. SAP, SuccessFactors including employee profiles, work schedules, accruals, and time clock data.
   • Review, verify, and edit daily employee time records, ensuring accurate recording of hours worked, overtime, and shift differentials.
   • Process and track Time Off (TO), sick leave, unpaid leave, and other forms of leave in accordance with company policies and legal requirements.
   • Ensure strict compliance with applicable federal, state, and local labour laws.
   • Prepare and generate T&A reports for payroll processing, analysis, HR audits, and management review.
   • Maintain organized and confidential T&A records and documentation.
   • Serve as the primary point of contact for employee and manager inquiries regarding timekeeping rules, system usage, and leave balances via email and ticketing system.
   • High proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables) and experience with large data management.
   • Ability to identify and resolve complex time errors and pay issues quickly.
   • Perform system configuration, UAT, and technical issues related to time clocks or system interface errors.
4. Background Verification (BGV) & Medical Test (PEMC) Support/Moderator
   • Responsible to initiate the BGV & Medical Test (PEMC) in real time
   • Coordinate with the BGV Vendor and run cadence meetings
   • Ensure real-time updates to the stakeholders, TA and HOD
   • Analyse the reports and report discrepancies in real-time
   • Maintain compliance and audit guidelines according to local governance
   • Take accountability of the SLA breach and proactively take action to control future breach

Key Requirements

• Bachelor's degree in Business Administration or Human Resources or a related field
• 4-6 years of experience in HR Operations / HRSS or similar roles
• SAP‑SF experience is mandatory (non‑negotiable)
• Complete understanding of Local statutory and labour laws
• Prior experience managing Helpdesk/Ticketing tool for more than 4000 employee size firms
• Strong understanding of employee lifecycle processes preferably Time and Attendance module
• Prior experience in managing payroll support queries will be a plus
• Proficiency in MS Excel, Word, and other HRMS systems
• Good written and verbal communication skills
• Ability to handle confidential information with integrity

Additional Details

• Able to join immediately.
• 2 rounds of virtual interview.
• Location: Iskandar Puteri, Johor, Malaysia