Supervision jobs in Malaysia

We're looking for someone to join our Research & Customer Success Team.

• Scripting survey questions onto Vase.ai’s proprietary research platform
• Organising the translation of survey questions with third-party translation houses
• Keeping the team’s active projects Kanban board updated with all relevant information
• Keeping Vase.ai’s knowledge base articles updated by writing new articles and updating old ones
• Keeping internal guides and documents updated
• Assisting in data processing and analysis
• Carrying out other operational and support tasks for the Research & Customer Success team where needed, for example:
  • Supporting the Panel / Fieldwork team with data cleaning

• Enjoys organising, structuring, and keeping information accurate and updated
• Loves working behind the scenes to make sure everything runs smoothly
• Is ambitious in growing their knowledge and career
• Shows a willingness to go above and beyond to make an impact for the company and our customers
• Has strong attention to detail and can work independently when needed
• Is savvy with Google Workspace tools, especially Google Sheets formatting and formulas

• Technical writing: able to produce clear documentation, knowledge base articles, and guides
• Communication & interpersonal skills: able to coordinate across internal teams and external vendors (e.g. translation houses)
• Problem solving: able to manage competing priorities and come up with workable solutions when challenges arise
• No prior experience required (Hello Fresh Grads!)
• Fluency in English
• Working Permit in Malaysia

• Experience working in a research agency
• Startup experience
• Basic knowledge working with CRM (preferably Hubspot).
• Experience with research or data analytics software
• Academic qualifications or past experience that covers quantitative research, with qualitative research being an added bonus
• Fluency in Malay

• CV & Video Triage
• Technical Assessment (Online)
• 1st Interview - People & Operations (Online)
• 2nd Interview - Hiring Manager (Online)
• Final Interview- Founder Interview (Face to Face in Kuala Lumpur)

This will be your roadmap for the first 3 months. Although we’re a fully remote, we believe face-to-face learning makes onboarding much smoother, so the first two weeks will be at our Kuala Lumpur co-working space (Co-labs the Starling Mall), followed by weekly in-person sessions.

• Observe the Customer Success team’s day-to-day tasks to understand how projects are run
• Learn how to script surveys onto our proprietary platform by shadowing team members and doing practice projects
• Learn how the Panel / Fieldwork team cleans and prepares data
• Begin updating knowledge base articles under supervision
• Get familiar with the team’s Kanban board system and learn how to keep it updated
• Review numbers in client reports for live projects under supervision

• Independently script surveys of simple to medium complexity
• Liaise with translation houses to manage survey translations
• Take ownership of keeping project Kanban boards up to date
• Support the team with routine data cleaning tasks
• Draft and publish new internal guides and knowledge base articles with minimal supervision.
• Prepare processed data under supervision for live projects
• Take part in basic data analysis under supervision for live projects
• Review numbers in client reports for live projects under supervision

• Fully manage the operational backend of small-scale research projects
• Take ownership of updating and maintaining multiple knowledge base sections
• Suggest improvements for internal processes and documentation
• Prepare processed data for live projects with minimal supervisionTake part in basic data analysis for live projects with minimal supervision
• Review numbers in client reports for live projects with minimal supervision
• Provide ongoing support to the Research & Customer Success team and the Panel team

• Monthly salary between RM2,800.00 - RM3,300.00
• Unlimited vacation days
• Laptop
• Medical insurance (After probation)
• Company Retreats (3x per year)

While this role is not client-facing, there are multiple pathways for growth in Vase.ai. The Research Operations Executive could potentially:

• Grow into a Researcher role in the Research & Customer Success team
• Advance into a Senior Executive role, overseeing and executing tasks around research design as well as reporting for clients’ research
• Move laterally into other teams within the company such as the Product team, the Panel / Fieldwork team, or the Business Development team

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