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TECHNICAL SUPPORT SUPERVISOR
Job summary
A leading specialist in technical support for infrastructure projects is seeking a Technical Support Supervisor in Johor Bahru. This role includes onsite supervision of MRT and Data Centre projects, acting as a liaison between various stakeholders and supporting technical documentation. Candidates should have a diploma in engineering and 2–5 years of relevant experience. Strong communication skills are necessary, and knowledge of Mandarin is a plus. Salary ranges from RM3,000 to RM3,500 per month depending on experience.
Benefits
Qualifications
- 2–5 years’ experience in site supervision and technical support capacity.
- Able to conduct field supervision and prepare technical documentation.
- Reside and operate within Johor Bahru.
Responsibilities
- Provide onsite technical supervision for MRT/RTS and Data Centre projects.
- Coordinate local technical liaison between HQ, project teams, and contractors.
- Assist site personnel in resolving technical issues.
Skills
Education
Johor Bahru Area (Preferably Residing in JB) Full-Time | Site & Technical Support | MRT / RTS / Data Centre Projects
Tokai a leading specialist in Earthing, Lightning and Surge Protection Systems, Security Engineering & Solar & Renewable Energy solutions. We are currently seeking a dedicated Technical Support Supervisor to support planning, scheduling, reporting, and documentation for high-profile infrastructure projects for our Earthing & Lightning Protection Division.
This position is project-facing, coordinating field support, documentation, inspection readiness and reporting. This position will report to the Technical Director and Project Manager.
- Provide onsite technical supervision and support for Tokai’s MRT RTS and Data Centre projects
- Act as the local technical liaison between Tokai HQ, project teams, main contractors and consultants
- Monitor day-to-day site support activities, including material readiness, logistics and installation supervision
- Assist site personnel in resolving technical issues, inspection preparation and QA/QC coordination
- Perform basic technical reporting, daily logs, photo records, NCR follow-up and compliance documentation
- Support testing and measurement activities (continuity, resistivity, earth-loop, inspection readiness, etc.)
- Ensure installation follows Tokai specifications, MS IEC compliance and project requirements
- Attend site meetings or toolbox meetings when necessary
- Coordinate with HQ for manpower, testing tools, work permits and safety documentation
- Certificate / Diploma in Engineering (Electrical, Civil, Construction or M&E preferred)
- 2–5 years’ experience in site supervision and technical support capacity (Data Centre, MRT/RTS or industrial is an advantage)
- Good communication and problem-solving abilities and Mandarin speaking abilities is advantageous
- Able to conduct field supervision and prepare technical documentation
- Able to travel within JB project areas (own transport required)
- Must be willing to reside and operate within Johor Bahru
- Training and guidance from HQ and engineering team
- Opportunity to transition into QA/QC, Testing & Commissioning or Project Engineer roles
- ISO-aligned technical environment, strong engineering culture
RM3,000 – RM3,500 per month (depending on site exposure & technical capabilities)
- Multi-lingual with strong communication skills and knowledge of Chinese dialects will be advantageous
- Have experience in MRT, RTS, industrial or Data Centre environment
- Can start within short notice
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.