Guest Service Crew (Skytropolis - Guest Services & Ticketing)

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality and leisure company in Genting Highlands, Malaysia, seeks a Guest Service Crew member to assist in customer service, process ticket sales, and support VIP guests. Responsibilities include managing guest feedback, handling payment methods, and maintaining cleanliness in ticketing areas. Ideal candidates will have strong customer service skills and the ability to work flexible shifts. Join a dynamic team and shape the future of entertainment at our resort!

Qualifications

• Experience with customer service or guest engagement.
• Ability to work various shifts during peak and off-peak periods.
• Familiarity with handling payment methods.

Responsibilities

• Assist guests with enquiries and feedback.
• Process ticket sales using multiple systems.
• Maintain cleanliness of the ticketing area.
• Support team in managing queue effectively.

Skills

Customer service skills

Ability to handle feedback

Knowledge of POS systems

Cash handling

Job description

Guest Service Crew (Skytropolis - Guest Services & Ticketing)

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Responsibilities:

• Assisting in all aspects of customer service such as answering guest enquiries and handling guest feedback.
• Assisting guests in filling up Guest Action Report (GAR) forms for various kinds of feedback.
• Ticketing Selling on multiple Point of Sale systems such as ePOS and Embedd.
• Up to date knowledge on products and how to tender in POS.
• Adheres to all Policies and Procedures in place for ticketing.
• Handling various payment methods such as cash, credit / debit card, WeChat pay, Alipay and e-comp slip.
• Understands importance of reconciliation and how to adhere to policies and procedures for POS operations.
• Completing cash out on daily basis and submitting collections to relevant departments.
• Supporting Self-serving kiosks functions across all units.
• Assisting guests with tagging of wristbands across all units.
• Working various types of shifts according to operations timings during peak and off-peak periods.
• Supporting the wider team in queue management across all units.
• Handling situations such as lost children and lost property in adherence to the SOPs in place by management.
• Meet and greet with VIP guests.
• Providing guided tours for VIP guests.
• Fill up and complete checklist according to business unit assigned.
• Ensuring work units are clean and tidy.
• Maintaining the cleanliness of the ticketing area throughout the day.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!