Crypto jobs in United Kingdom

We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for a leading cryptocurrency client. This is a remote position with responsibilities focused on chat-based support only'—no phone calls involved.

• Work from home (fully remote).
• 24/7 rotational shifts, including nights, weekends, and public holidays.

• Provide timely, accurate, and professional responses to customer inquiries with empathy.
• Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.
• Identify and elevate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

• Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).
• Guide users through account setup, KYC, deposits/withdrawals, and trading processes.
• Proactively educate users on platform updates, new features, and security practices.

• Adhere to internal protocols and regulatory compliance guidelines.
• Monitor and report suspicious behaviours, scams, or fraud attempts.
• Ensure all interactions align with security best practices.

• Collect user feedback and report recurring issues for product improvement.
• Document customer interactions and maintain accurate case logs.
• Provide support in multiple languages as required, prioritizing bilingual or multilingual service.

• Education Background: SPM & above
• Fluent in both English & Chinese (training 100% English)
• Flexibility to work in shifts (including weekends and holidays)
• Minimum 1 year Customer Service Experience
• Tech‑savvy with familiarity in cryptocurrency and blockchain technology is an added advantage