puestos de Hospitality en Gran Bretaña

• Assist, directs and maintains all aspects of the operations team/tasks across Club InterContinental by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by IHG Hotels & Resorts.
• At the start of each shift, verify the availability of supplies, restocking from the stockroom as needed.
• Regularly inspect the swimming pool, gym, locker rooms, and common areas for cleanliness, safety, and functionality.
• Monitor and ensure proper functioning of all recreational equipment, reporting any issues or unsafe conditions promptly to the supervisor.
• Log, secure, and process lost and found items according to the hotel's established procedures.
• Adhere to all health and safety regulations, including maintaining chemical levels in the pool and following emergency response protocols.
• Welcome members and guests professionally, addressing them by name when possible and ensuring a positive first impression.
• Respond promptly to guest complaints or special requests, escalating to the supervisor when necessary to ensure guest satisfaction.
• Provide accurate information about available services, facilities, and activities within the gym and the hotel.
• Actively encourage guest participation in recreational programs and events to enhance their stay.
• Coordinate and communicate effectively with team members and other departments to ensure smooth operations and high-quality service.
• Assist team members during peak times, including helping with poolside duties or special events.
• Attend regular training sessions to stay updated on safety procedures, service standards, and new offerings.
• Maintain the cleanliness of the pool area, gym, locker rooms, and other Health Club spaces throughout the shift.
• Regularly clean and disinfect equipment, following established protocols to ensure hygiene and guest safety.
• Be knowledgeable about emergency procedures, including pool rescues and gym-related incidents.
• Regularly check for and address potential hazards, ensuring all areas are safe for guest use.
• Assist with miscellaneous tasks or unexpected needs to support overall department operations.
• Help in setting up and running recreational events or activities as directed by the supervisor.
• Maintain accurate logs of guest interactions, incidents, or maintenance issues for departmental reporting.

What We Need From You

• Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred
• Must speak local language(s)

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.