F&B Team Leader

Hilton Worldwide, Inc.; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company seeks an F&B Team Leader for its hotel in Subang Jaya, Malaysia. The ideal candidate will have managerial experience and be adept in providing high standards of food and beverage service while leading a team to enhance guest satisfaction. Join Hilton to create remarkable hospitality experiences.

Qualifications

• 2-4 years of managerial experience in a 4- or 5-star hotel.
• Flexibility and positive response to changing requirements.
• Outgoing personality and ability to work long hours.

Responsibilities

• Ensure efficient and professional food and beverage service.
• Supervise team members and maintain Hilton service standards.
• Manage large bookings and assist bar and kitchen staff as needed.

Skills

Good English communication skills

Strong leadership

Teamwork

Training skills

Job description

Job Description - F&B Team Leader (HOT0BOD8)

Job Number:

HOT0BOD8

Work Location

Hilton Garden Inn Puchong, Paetaling District, TBC

Hilton, with thousands of hotels in over 100 countries, offers countless opportunities to delight guests. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

If you value the impact of global travel, consider joining us as a Hilton Team Member. Our purpose is to delight our guests, Team Members, and owners alike.

Role Overview

The Outlet Team Leader ensures efficient and professional food and beverage service within the restaurant, maintaining budgeted profit through cost and stock control. This role supervises team members and guarantees guests receive high standards of service according to Hilton policies and procedures.

Responsibilities

1. Know and explain menu contents in detail to guests, including dietary requirements and suggestions for different nationalities.
2. Label buffet dishes correctly and keep buffet areas clean.
3. Familiarize with all outlet menus to recommend options to guests and promote other outlets.
4. Prepare the cashier’s desk for service, check reservations, and manage large bookings.
5. Ensure the restaurant is clean, tidy, and ready for guests.
6. Assist bar and kitchen staff as needed and carry out duties assigned by supervisors or managers.
7. Greet guests warmly, assist with coats and bags, and escort them to tables, offering choices for smoking or non-smoking areas.
8. Offer menus to passersby, provide newspapers to breakfast guests, and accommodate guest requests with suitable alternatives.
9. Ensure all service procedures meet Hilton standards, follow up on guest queries, and check guest satisfaction.
10. Maintain cleanliness and safety standards, report incidents, and ensure health and safety practices are observed.
11. Train new team members and perform other duties as assigned.

Candidate Profile

Ideal candidates have:

• 2-4 years of managerial experience in a 4- or 5-star hotel.
• Good English communication skills, both verbal and written.
• Motivation, enthusiasm, and a willingness to learn and improve.
• Flexibility and positive response to changing requirements.
• Strong leadership, teamwork, and training skills.
• Outgoing personality and ability to work long hours.

Working at Hilton

Hilton is a leading global hospitality company committed to exceptional guest experiences. Join us to be part of a team that creates remarkable hospitality experiences worldwide, with Team Members at the heart of our success.