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1,483

Hospitality jobs in Malaysia

Guest Service Agent / Associate

Hilton Worldwide, Inc.

Puchong
On-site
MYR 100,000 - 150,000
2 days ago
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Guest Service Agent

Hilton Worldwide, Inc.

Kampung Atas A
On-site
MYR 100,000 - 150,000
2 days ago
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Executive Assistant to Managing Director

Oriental Coffee International Sdn Bhd

Puchong
On-site
MYR 100,000 - 150,000
Today
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Customer Service Specialist

Aigens

Subang Jaya
On-site
MYR 100,000 - 150,000
Today
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Information System Officer

Hilton Worldwide, Inc.

Kuala Lumpur
On-site
MYR 150,000 - 200,000
2 days ago
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Engineering Technician

Hilton Worldwide, Inc.

Kuala Lumpur
On-site
MYR 20,000 - 100,000
2 days ago
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Project Executive

OYO Rooms Hospitality Sdn. Bhd.

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Outlet Team Leader

Hilton Worldwide, Inc.

Kuching
On-site
MYR 100,000 - 150,000
2 days ago
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Assistant Guest Relation Manager

Hilton Worldwide, Inc.

Petaling Jaya
On-site
MYR 40,000 - 55,000
2 days ago
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Finance Officer - Account Payable

Hilton Worldwide, Inc.

Kampung Atas A
On-site
MYR 40,000 - 60,000
2 days ago
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Senior Manager, Sales & Marketing, CC & PR

d'Tempat Country Club

Seremban
On-site
MYR 200,000 - 250,000
6 days ago
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Resort Manager

YL Central Services Sdn. Bhd.

Gopeng
On-site
MYR 100,000 - 150,000
6 days ago
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Assistant Manager, Building

FIVE SENSES Experience Suite

Kuala Lumpur
On-site
MYR 20,000 - 100,000
6 days ago
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Sales Manager (Pre Opening) - Waldorf Astoria

Hilton Worldwide, Inc.

Kuala Lumpur
On-site
MYR 70,000 - 90,000
3 days ago
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Regional Sales Manager, Southeast Asia (Based in Kuala Lumpur)

Lighthouse

Kuala Lumpur
On-site
MYR 120,000 - 160,000
4 days ago
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Outlet Manager

Marriott Hotels Resorts

Putrajaya
On-site
MYR 40,000 - 60,000
4 days ago
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Support Engineer – Malaysia

Liven

Pasir Gudang
On-site
MYR 100,000 - 150,000
6 days ago
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Payroll Executive

Dragon Cruises (Malaysia) Sdn Bhd

Johor Bahru
On-site
MYR 40,000 - 60,000
7 days ago
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Executive Chinese Chef (Pre-Opening) - Conrad Kuala Lumpur

Hilton Worldwide, Inc.

Kuala Lumpur
On-site
MYR 100,000 - 150,000
3 days ago
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Sales Manager

Shangri-La Hotels (Malaysia) Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
3 days ago
Be an early applicant

Chef de Cuisine - Modern Indian Fine Dining (Pre Opening) - Waldorf Astoria

Hilton

Kuala Lumpur
On-site
MYR 80,000 - 120,000
4 days ago
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Manager, Business Development (Hospitality)

Berjaya Corporation Bhd

Kuala Lumpur
On-site
MYR 150,000 - 200,000
4 days ago
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Income Audit Officer

Hilton Worldwide, Inc.

Lumut
On-site
MYR 150,000 - 200,000
6 days ago
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Chef De Partie (Pre - Opening) - Hilton Shah Alam Glenmarie

Hilton Worldwide, Inc.

Shah Alam
On-site
MYR 20,000 - 100,000
7 days ago
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Chef De Partie (Pre - Opening) - Hilton Shah Alam Glenmarie

Hilton

Shah Alam
On-site
MYR 20,000 - 100,000
7 days ago
Be an early applicant

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Guest Service Agent
Hilton Worldwide, Inc.
Puchong
On-site
MYR 100,000 - 150,000
Full time
3 days ago
Be an early applicant

Job summary

A leading hospitality company in Puchong is looking for a Guest Service Agent to provide exceptional reception services, handle guest queries efficiently, and maximize room occupancy through up-selling techniques. The ideal candidate will possess a customer-focused attitude with excellent communication skills, and be able to multi-task while maintaining high standards of service. You will be part of a dedicated team committed to ensuring exceptional experiences for our guests.

Qualifications

  • Experience in a customer-focused industry.
  • Ability to multi-task while maintaining a positive attitude.
  • Professional manner with emphasis on hospitality.

Responsibilities

  • Provide exceptional reception services for guests.
  • Handle guest queries and ensure timely, efficient outcomes.
  • Maximize room occupancy using up-selling techniques.

Skills

Customer-focused experience
Positive attitude
Good communication skills
Attention to detail
IT proficiency
Job description
Guest Service Agent / Associate (HOT0C92G)
Work Locations

Hilton Garden Inn Puchong Paetaling District TBC

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?
  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
  • Demonstrate a high level of customer service at all times.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Follow company brand standards.
  • Assist other departments, as necessary.
What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry.
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Calm, efficient, and organized with great attention to detail.
  • Ability to multi-task while maintaining a positive attitude when working with a Guest.
  • Professional manner with an emphasis on hospitality and guest service.
  • Ability to work on your own and as part of a team.
  • Competent level of IT proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling.
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
  • Conflict resolution experience.
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Job

Guest Services, Operations, and Front Office

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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