Hospitality jobs in Malaysia

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land) is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aiming to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN team exemplifies integrity, compassion and a strong moral compass with a passion for a cause, service from the heart with a constructive responsibility to prioritize the greater good over self-interest.

Your Role: Responsible for driving sales growth, driving new business, managing client relationships with passion and exceptional service, to achieve team targets and to support the overall growth for REN Wellness Retreat.

• Conduct presentations, sales calls, and product/ service explanations.
• Convert enquiries and leads into confirmed bookings or sales.
• Present relevant packages, memberships, and solutions to customers (B2B/ B2C).
• Meet assigned sales targets (monthly/quarterly) and contribute to team goals.

• Identify, qualify, and pursue new business opportunities across corporate, leisure, wellness, medical tourism, and partnerships.
• Build and maintain a strong sales pipeline through networking, strategic outreach, and partnerships.
• Conduct business assessments to understand client needs and develop customized program solutions, packages, or service bundles.
• Contribute to product/ service development by sharing market insights and customer feedback with management.

• Deliver exceptional customer service during all touchpoints including enquiries, visits, onboarding, and after-sales engagement.
• Build long-term relationships with high-value clients, corporate partners, and referral networks.
• Manage client expectations professionally and resolve issues promptly to ensure satisfaction and brand loyalty.
• Support retention strategies, including renewal programs, membership upgrades, and referral initiatives.

• Represent REN Wellness Retreat at industry events, trade shows, roadshows, seminars, online campaigns, and networking sessions.
• Collaborate with the Marketing & Communications team on campaigns, content ideas, promotions, and sales tools.
• Support brand awareness efforts by providing strong sales narratives, testimonials, and case studies.

• Coordinate closely with internal teams to ensure accurate execution of bookings, experiences, and customer programs.
• Ensure adherence to sales SOPs including contract preparation, customer consent, quotation, invoicing, payment collection, and CRM updates.
• Prepare necessary sales materials such as proposals, brochures, product info, and product decks.
• Perform any other duties assigned by Management to support company growth and operational success.

Education

• Diploma or Bachelor’s degree in Accounting, Finance, Hospitality Manage [typo?] Business Administration, Hospitality, Marketing, Wellness, or related field.

Experience

• Minimum 2 years of relevant experience in Sales, Business Development, or Account Management.
• Proven track record of meeting or exceeding sales targets, preferably in wellness, medical aesthetics, hospitality, leisure, or related industries.
• Comfortable with occasional travel for work-related activities.
• Able to support business needs during weekends or extended hours when necessary.
• Dedicated to upholding high service standards in line with REN Wellness’ expectations.

Skills

• Excellent communication, negotiation, and presentation skills—both verbal and written.
• Strong interpersonal abilities with talent for building rapport and nurturing relationships.
• Strategic thinker with the ability to identify opportunities and convert leads into revenue.
• Resourceful, proactive, and capable of working independently with minimal supervision.
• Familiarity with wellness concepts, holistic health, hospitality, leisure or retreat industries is an advantage.
• Willingness to travel locally or regionally when required.
• Available to work weekends or outside normal hours during events or peak sales periods.
• Committed to delivering premium service quality aligned with REN Wellness’ brand values.