Hospitality jobs in Malaysia
Operations Manager
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Operations Manager
Job summary
A modern hospitality company in Kuala Lumpur is seeking an experienced Operations Manager to oversee daily operations. You will manage inventory, enhance profitability, and lead a high-performing team while ensuring compliance with regulations. The ideal candidate has over 5 years in operations management within hospitality and possesses strong leadership qualities. This full-time role offers a dynamic work environment as part of an expanding international brand.
Qualifications
- Minimum 5 years' experience in a similar operations management role within the hospitality industry.
- Proven track record of driving operational excellence and enhancing profitability.
- Thorough understanding of hospitality industry regulations and best practices.
Responsibilities
- Manage all operational aspects of the business, including inventory control and customer service.
- Oversee the implementation of effective operational strategies to maximize profitability.
- Monitor and analyze key performance indicators to identify areas for improvement.
Skills
Education
We are specializing in a modern, health-focused yogurt kiosk concept, we are committed to delivering fresh, high-quality products and an exceptional customer experience.
Driven by rapid expansion and an ambitious growth plan, we are building a dynamic team to support our nationwide development. If you are passionate about retail operations, energetic environments, and being part of an international brand making its mark in Malaysia, we invite you to join our journey.
We are seeking an experienced Operations Manager to oversee the day‑to‑day operations of our thriving hospitality business in Kuala Lumpur. As a full‑time role, you will play a pivotal part in ensuring the smooth and efficient running of our restaurant, bar and events services.
- Manage all operational aspects of the business, including inventory control, staff scheduling, and customer service
- Oversee the implementation of effective operational strategies to maximise profitability and customer satisfaction
- Coordinate with department heads to streamline processes and improve efficiency
- Monitor and analyse key performance indicators to identify areas for improvement
- Ensure compliance with all relevant health, safety and legal regulations
- Lead, motivate and develop a high‑performing team of hospitality professionals
- Foster a positive work culture and promote exceptional customer experiences
- Support franchise expansion activities, including sourcing potential franchise partners, engaging with prospects, and conducting initial evaluations
- Provide operational guidance and best practices to franchise partners to strengthen overall network consistency
- Minimum 5 years' experience in a similar operations management role within the hospitality industry
- Proven track record of driving operational excellence and enhancing profitability
- Excellent organisational, problem‑solving and decision‑making skills
- Strong leadership abilities with the capacity to inspire and empower a diverse team
- Exceptional customer service orientation and the ability to deliver outstanding experiences
- Thorough understanding of hospitality industry regulations and best practices
- Diploma or degree in Hospitality Management or a related field
What can I earn as an Operations Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.