Commercial Director (Pre-opening)

Hilton Worldwide, Inc.; Kampung Cendana; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in hospitality seeks a Commercial Director for pre-opening of Conrad Kuala Lumpur. This role involves overseeing strategy for sales, marketing, and revenue management, aiming to drive performance and enhance guest experiences. Candidates should have significant experience in sales and team leadership within luxury hotel environments.

Qualifications

• 7-10 years of experience in sales, marketing, or revenue management.
• Pre-opening experience is advantageous.
• Experience in luxury hotels is essential.

Responsibilities

• Oversee the hotel’s commercial strategy for revenue growth.
• Develop comprehensive commercial strategies and manage a cross-functional team.
• Analyze market trends and optimize pricing and distribution strategies.

Skills

Analytical skills

Communication skills

Negotiation skills

Interpersonal skills

Tools

CRM systems

Revenue management systems

Property management systems

Job description

Job Description - Commercial Director (Pre-opening) (HOT0B9XA)

Job Title: Commercial Director (Pre-opening)

Job Number:

HOT0B9XA

Work Location:

Conrad Kuala Lumpur, 26 Jalan Sultan Ismail, Kuala Lumpur 50350

Hilton, with thousands of hotels across over 100 countries, offers numerous opportunities to delight guests. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and others.

We are looking for a passionate individual who appreciates the impact of global travel and is eager to join Hilton as a Team Member, committed to delighting guests, colleagues, and owners alike.

Role Summary: As a Commercial Director, you will oversee the hotel’s commercial strategy, including sales, marketing, revenue management, and distribution. Your goal is to drive revenue growth, optimize market share, and ensure alignment across all revenue-generating departments.

Key Responsibilities:

• Develop and execute comprehensive commercial strategies to meet revenue and market share targets.
• Align sales, marketing, and revenue management initiatives with hotel objectives.
• Manage the revenue management team to optimize pricing, inventory, and distribution strategies.
• Analyze market trends, booking patterns, and competitors to identify growth opportunities.
• Lead the sales team to acquire new business, maintain client relationships, and meet revenue goals.
• Collaborate with corporate clients, travel agents, and stakeholders to maximize bookings and sales.
• Guide marketing efforts to create campaigns that enhance brand visibility and attract target audiences.
• Ensure marketing strategies are aligned with overall business goals.
• Coordinate with operations and finance to ensure a seamless guest experience and operational efficiency.
• Foster a collaborative environment across revenue departments.
• Monitor KPIs and provide regular reports with insights to senior management.
• Stay updated on industry trends and emerging technologies to maintain competitiveness.
• Implement innovative solutions to improve processes and revenue streams.
• Lead, mentor, and develop the commercial team, promoting a culture of excellence and continuous learning.

Candidate Profile:

• 7-10 years of experience in sales, marketing, or revenue management, preferably in hospitality.
• Pre-opening experience is advantageous.
• Experience in luxury hotels is essential.
• Proven success in driving revenue growth and achieving business objectives.
• Strong analytical, communication, negotiation, and interpersonal skills.
• Proficiency with CRM, revenue management, and property management systems.
• Ability to lead cross-functional teams and adapt to a dynamic environment.
• Experience in digital marketing, branding, and distribution strategies is a plus.

Working at Hilton: Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences worldwide, with our Team Members at the heart of it all.