Reservations Agent

InterContinental Hotels Group; Ampang Jaya Municipal Council; On-site; MYR 30,000 - 45,000; Full time

Job summary

Join a leading hospitality group as a Reservations Agent in Kuala Lumpur, where you'll manage hotel reservations, respond to guest inquiries, and drive revenue. We're looking for individuals with a strong understanding of the local market and a commitment to delivering exceptional service. If you're passionate about creating great experiences, we want you on our team!

Qualifications

• Minimum of 3 years related experience including 2 years in reservations/front office management.
• Strong local business knowledge required.

Responsibilities

• Responsible for hotel reservations and manage inquiries.
• Up-sell services to support revenue targets.
• Prepare reservation sales reports and maintain product knowledge.

Skills

Strong knowledge of local businesses

Local language proficiency

Education

Bachelor’s degree or higher education qualification

Job description

• Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
• Actively up-sell to support Total Revenue target.
• Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
• Prepare and execute action plans which increase reservation sales and associated business.
• Accept wait list reservations.
• Manage “no show” reservations by investigation and recording of same.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reservation sales report.
• Promote the Hotel’s (and IHG generally) products and services.
• Develop and maintain a regular pattern of sales calls.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups and conventions.
• Maintain knowledge of special rates/ offers/ promotions.
• Prepare reports as requested
• Perform other duties as assigned.

What We Need From You

• Bachelor’sdegree/highereducationqualification/ equivalent
• Minimum of 3 years related experience of two years reservations/front office experience including management experience
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.