Manager & Assistant Manager, Wholesale Credit Operations

Hong Leong Bank Berhad; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia seeks an experienced Credit Administration professional to lead the Wholesale Credit Operations team. Responsibilities include managing loan documentation, ensuring compliance with internal and external policies, and guiding team members to foster positive customer experiences. Candidates should have at least 4 years of credit documentation experience and possess strong interpersonal and leadership skills. Apply now to realise your full potential.

Qualifications

• Malaysian citizen required.
• Strong understanding of credit operations and documentation.
• Ability to coach team members effectively.

Responsibilities

• Ensure accuracy of customer and loan data.
• Manage loan documentation and compliance.
• Oversee disbursement process and reporting.

Skills

Credit documentation experience

Strong credit admin function

Proficient in English

Interpersonal skills

Leadership skills

Education

Minimum STPM qualification or higher

Tools

Microsoft Office

Job description

If you are looking to excel and make a difference, take a closer look at us… We are seeking an experienced Credit Administration professional to lead and manage our Wholesale Credit Operations team. The Manager/Assistant Manager will be responsible for the day-to-day operations of the center, ensuring the team's effectiveness and efficiency in achieving departmental KRAs and responsibilities include identifying and escalating operational gaps, act as the second-line support serving as relief in absence of the Head of Center, advising Business units and Solicitors, and monitoring loan drawdown productivity and turnaround times. The successful candidate will be reported to the Head of Credit Administration Centre.

Key Responsibilities

• Maintain and ensure the accuracy of various data points, including customer information, facility lines, Bank Negara Malaysia (BNM) reporting codes, and collateral creation.
• Responsible for ensuring all conditions stipulated in the approved Credit Approvals (CA/CR) are accurately transcribed in Loan Offers (LO/SLO/LN).
• Manage the loan documentation process, including Issuance Letter of Instruction, preparing IHP documents, and ensuring all documentation is complete and compliant with internal/external policies, regulations, and legal requirements.
• Oversee the disbursement, including loan account creation, preparing remittances, and managing General Ledger balances, ensuring adherence to service standards.
• Manage the Lodgment of Security documents, including follow-up with Business centers and Solicitors to ensure perfection of Security documents are secure.
• Work closely with solicitors, developers, internal legal, and business centers to ensure proper documentation, provide advisory services on credit operations, address customer/business issues, monitor post-release conditions, and prepare management reports.

Managerial Responsibilities

• Provide coach, supervise, and guide team members to ensure timely loan disbursement and effective management of customer expectations (both internal and external) to foster positive customer experiences.
• Keep on track of the team's daily operations, including system maintenance, General Ledger posting, Lodgment of Security document and monthly report generation, while ensuring checker/maker controls are in place.
• Analyze existing business processes and initiating/suggesting improvements, re-engineering, or simplification strategies to drive sustainable growth.
• Embed strong ESG values in Operations, strengthening commitment to Customers, Employees, Communities & CSR activities.

Job Requirements

• Malaysian citizen.
• Candidates must possess a minimum of STPM qualification or higher in a related discipline.
• 4 years and above of credit documentation experience with strong credit admin function.
• Proficient in English (written and spoken) and PC literate with knowledge in Microsoft Office.
• Strong interpersonal skills, able to work independently and leadership skills.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.