Administration jobs in Malaysia

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses.

To deliver authorisation scope of duties inclusive but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel

Proactively review and monitor online fraud alert system and in order to mitigate fraud loss.

To provide sound judgement when perform bypass to overwrite system response.

To attend and promptly perform the customer and transaction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers.

Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.

To source a daily data compilation for management monthly report preparation

Attend to customer and merchant's enquiries on products/facilities.

To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.

To perform force authorisation within exceptional authorisation requests

To source data compilation for MIS and ensure the daily reports requirements are properly executed.

Bachelor’s degree in finance, business administration, or a related field.

1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply.

Strong knowledge of card and authorization systems.

Familiarity with fraud detection tools and techniques.

Excellent analytical and problem-solving skills.

Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.

Good communication skills and the ability to work under pressure in a fast-paced environment.

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