Assistant Program Manager

Flex; Permatang Pauh; On-site; MYR 204,000 - 328,000; Full time

Job summary

A leading technology firm is seeking a Program Manager based in Penang, Malaysia, to oversee program schedules, budgets, and interdepartmental activities. The ideal candidate will have a Bachelor's degree in engineering and a minimum of 5 years' experience in program management. Responsibilities include managing customer satisfaction and ensuring project deliverables are met. The position offers benefits such as medical coverage, paid time off, and performance bonuses.

Benefits

Medical benefits

Dental and vision coverage

Life Insurance

Paid Time Off

Performance Bonus

Qualifications

• 5 years' experience in program administration or management.
• Bachelor's degree in engineering or a related field.

Responsibilities

• Organize, plan, and direct program schedules and budgets.
• Track metrics and drive action items based on results.
• Oversee interdepartmental activities to ensure completion.
• Manage coordination of product life cycle activities.
• Maintain customer relations and business development.

Skills

Program administration/management

Customer relations

Project management

Contract negotiations

Education

Bachelor's degree in engineering or related field

Job description

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager located in Prai, Penang.

Typical Day

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and driving action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherence relative to product development timelines, delivery, quality and required business metrics.
• Review program proposal or plan to resolve timeframe, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establish work plan and staffing for each phase of program, and arrange for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction; also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Hold up production sites for projects, costs and other customer-related matters through business and expertise.

Experience and Qualifications

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Minimum of 5 years’ experience in program administration/management or related area.

Benefits

• Medical benefits, dental, vision.
• Life Insurance.
• Paid Time Off.
• Performance Bonus.

Job Category

Operations.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email *************@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).