Executive - Card Authorization

Aeon Credit Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a candidate for card operations. The role involves authorizing transactions, monitoring fraud alerts, and providing high-quality customer care. Applicants should have a Bachelor's degree in finance or related fields, along with 1-3 years of relevant experience. Proficiency in MS Office and knowledge of fraud detection systems are essential. This position offers an opportunity to work in a dynamic and fast-paced environment.

Qualifications

• 1-3 years of experience in card operations or transaction processing.
• Familiarity with fraud detection tools.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Authorize transactions and prevent fraud.
• Monitor online fraud alert systems.
• Provide customer care for enquiries.

Skills

Customer care

Analytical skills

Problem-solving

Communication skills

Knowledge of fraud detection

Education

Bachelor’s degree in finance, business administration, or a related field

Tools

MS Office (Excel, Word, PowerPoint)

Transaction management software

Job description

Job Description

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses.

To deliver authorisation scope of duties inclusive but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel

Proactively review and monitor online fraud alert system and in order to mitigate fraud loss.

To provide sound judgement when perform bypass to overwrite system response.

To attend and promptly perform the customer and transaction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers.

Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.

To source a daily data compilation for management monthly report preparation

Attend to customer and merchant's enquiries on products/facilities.

To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.

To perform force authorisation within exceptional authorisation requests

To source data compilation for MIS and ensure the daily reports requirements are properly executed.

Job Requirements

Bachelor’s degree in finance, business administration, or a related field.

1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply.

Strong knowledge of card and authorization systems.

Familiarity with fraud detection tools and techniques.

Excellent analytical and problem-solving skills.

Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.

Good communication skills and the ability to work under pressure in a fast-paced environment.

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