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Senior Service Delivery Engineer
Job summary
An IT solutions provider in Puchong is looking for a Service Delivery Engineer to manage daily ticket dispatch and project planning. The ideal candidate should have a diploma or SPM level education, good English communication skills, and proficiency in Excel. This role requires problem-solving abilities and a proactive work attitude. The position offers a five-day work week with medical and travel claims available.
Benefits
Qualifications
- At least SPM or Diploma in a related field.
- Good command of English in reading, writing, and speaking.
- Strong maths skills and proficiency in Microsoft Excel.
Responsibilities
- Dispatch daily tickets to onsite technician.
- Project schedule planning and coordination.
- Conduct interviews for new technicians.
Skills
Education
- Dispatch daily ticket to onsite technician.
- Dispatch daily backfill technician.
- Backup resource planner.
- Project schedule planning, coordinate and sign off.
- Interview new technician and arrange on job training.
- Remove low performance technician.
- SLA ticket challenges and dispute.
- Ad Hoc request monthly compilation.
- Provide technical assist sales and pre-sales team.
- On site visit if escalation case(s).
- SPM/Diploma in related field.
- Good in English (Read/Write/Speak)
- Good in Email, Microsoft Excel and Strong Maths.
- Good work attitude and basic time management.
- Must have minimum IT Technical acknowledge as background.
- Highly work independent and pro-active provide workaround to customer.
- Familiar with Malaysia road and nationwide town name.
- Weekly 5 working days.
- Medical bill and Traveling claimable (if any).
- Package and position seniority will depend past years’ experience and skillset.
Salary match Number of applicants Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Service Delivery Engineer?
- How much notice are you required to give your current employer?
HPE SOLUTIONS (M) SDN BHD is well established IT system integrated & IT solutions provider. We provide IT solutions, support and services involve End User Product, Server/Network Infrastructure and Wireless solutions. From assessment, implementation, testing to handover IT project end-to-end. Our Head Office and Helpdesk operate in Puchong with countrywide coverage.
With today business marketplace, Information Technology (IT) enables high speed of information sharing, integration and data save keeping. However, advanced and sophisticated high-tech may bring unprecedented challenges and threats. The safe-guided, security locked & encryption protection on valuable data is a must and essential today, that's what we do best.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.