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Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role:

Dispatch Control Tower coordinator plays a crucial role in ensuring the efficient operation of the dispatch process. This position is responsible for centralizing reporting, proactively managing logistics requirements, and ensuring smooth communication between different departments (Dispatch, Transport, Customer Service, Picking, etc.)

To facilitate timely and accurate dispatch operations. The goal is to optimize logistics, streamline communication, and ensure that all key stakeholders are updated and informed regularly to avoid delays and inefficiencies.

What You’ll Do :

Collect, consolidate, and furnish all required reports.

Ensure that reports are accurate, consistent, and submitted within predefined timeframes to maintain accuracy.

Collaborate with the Transport team to anticipate demand and provide information for additional trucks/riders when required.

Follow up on outstanding emails to ensure smooth communication and resolution of any issues.

Ensure proper documentation of email communications for record-keeping and traceability.

Ensure all customer service requests related to transport are addressed quickly, and both departments are aligned in their approach to problem-solving.

Provide regular updates to both departments on status, delays.

Regularly update leaders on the progress of picking tasks, highlighting any issues or delays that need immediate attention.

Ensure that the picking department's progress is aligned with dispatch schedules and requirements.

What will make you successful:

Must-Have:

Diploma or Bachelor Degree in warehousing or transportation

Minimum 3 years of working experience in related field

Advantage to Have:

Knowledge on warehouse and supply chain matters

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well-being in every aspect.

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Serving the Asian healthcare markets since 1922, Zuellig Pharma is the region’s leading healthcare services provider. Through a broad range of innovative tailored services, the company’s objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.

The Company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.

With established networks and facilities across 12 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics, Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.

Please write to us to express your interest or you may submit your job application on-line.

Product & Services

Core Business: Distribution of pharmaceutical and healthcare products

Importation (administration only)

Receiving and Warehousing

Inventory Management

Credit management

Invoicing

Pick & pack and delivery to customers

Debt collection

Management information (via ZipOnline) and IT Tools (eg. AsiaRx)

Registration Support

HR Services

Accounting Services

Repackaging & Labelling

Mailing Services

Office Space at Branch Offices

Field Force Management System (FFMS)

Serving the Asian healthcare markets since 1922, Zuellig Pharma is the region’s leading healthcare services provider. Through a broad range of innovative tailored services, the company’s objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.

The Company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.

With established networks and facilities across 12 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics, Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.

Please write to us to express your interest or you may submit your job application on-line.

Product & Services

Core Business: Distribution of pharmaceutical and healthcare products

Importation (administration only)

Receiving and Warehousing

Inventory Management

Credit management

Invoicing

Pick & pack and delivery to customers

Debt collection

Management information (via ZipOnline) and IT Tools (eg. AsiaRx)

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