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Desktop Technician
Job summary
A technology solutions company is seeking a Desktop Technician to provide IT support for internal customers in Penang, Malaysia. The role involves managing IT equipment such as laptops and desktops, ensuring effective device lifecycle management, and delivering excellent customer service. Candidates should possess a diploma in IT and have up to 2 years of relevant experience. Rotating shifts may be required.
Qualifications
- 0 - 2 years of related experience in IT support.
- Ability to communicate effectively in person and electronically.
- Demonstrated customer service skills.
Responsibilities
- Provide IT support for internal customers.
- Manage low complexity tasks with timely feedback.
- Support lifecycle management of devices and software.
Skills
Education
Purpose Statement: Desktop Technician 1 is responsible for providing IT support for our internal customers as well as work with other Desktop Technicians and Desktop Admin in the management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.
- Manages low complexity tasks and provide Desktop Admin with timely feedback on status. Support Desktop Admin on issue escalation and resolution.
- Alignment with and adherence to global IT policies and standards.
- Support Desktop Admin in ensuring effective lifecycle management of computing devices, equipment, and related software inventory tracking.
- Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
- Diploma in any IT field and a minimum of 0 - 2 years of related experience is required.
- An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
- Entry level decision making
- Beginner level computer and problem-solving skills
- Intermediate verbal and written communication skills
- Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Demonstrate good level of customer service, providing support through both electronic and in person interactions, ensuring internal customer satisfaction.
- Uses existing automated systems to remove the need for repetitive user and or administrative procedures.
- Demonstrate ability to analyze technology issues. Apply standard procedures and documented techniques to resolve issues in an efficient and timely manner.
- Ensure consistent loading of software packages, operating systems and specialized packages through established processes.
- Actively communicate with Desktop Admin and participate and collaborate with peers within the regional IT organization
- Minimal travel may be required to meet the needs of the business (estimated
- Able to work in rotating shifts with other IT technician from Monday to Saturdays (7pm - 7am / 7am - 7pm) if required.
- Additional duties as assigned.
- The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
- N/A
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.