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1,387

Account Executive jobs in Malaysia

Regional Customer Service Manager – Japan (based in KL/Yokohama)

Regional Customer Service Manager – Japan (based in KL/Yokohama)
Agoda
Kuala Lumpur
USD 60,000 - 90,000
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Manager, Sales

Manager, Sales
Jobstreet Malaysia
Pasir Gudang
MYR 100,000 - 150,000

Executive / Senior Executive, Business Development

Executive / Senior Executive, Business Development
MR DIY TRADING SDN BHD
Seri Kembangan
MYR 150,000 - 200,000

Business Development Executive

Business Development Executive
Public Mutual Berhad
Johor Bahru
MYR 100,000 - 150,000

Sales Manager/Director (EPC Industry)

Sales Manager/Director (EPC Industry)
TECO Electric & Machinery Co., Ltd.
Seri Kembangan
MYR 80,000 - 120,000
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Head of Business Development, Industrial & Logistics Development (ILD)

Head of Business Development, Industrial & Logistics Development (ILD)
Sime Darby Property Berhad
Petaling Jaya
MYR 120,000 - 180,000

Head of Sales Gallery Journey & Experience

Head of Sales Gallery Journey & Experience
Sime Darby Property Berhad
Petaling Jaya
MYR 60,000 - 100,000

Marketing Manager- FMCG

Marketing Manager- FMCG
EPS Consultants
Shah Alam
MYR 100,000 - 150,000
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Business Development Manager

Business Development Manager
IOI Palm Wood Sdn Bhd
Segamat
MYR 60,000 - 90,000

Senior Business Development Executive

Senior Business Development Executive
Solarvest
Bukit Mertajam
MYR 100,000 - 150,000

Sales Consultant

Sales Consultant
Stemlife
Kuching
MYR 150,000 - 200,000

Executive, Retail (Sales)

Executive, Retail (Sales)
Ninja Van
Kuala Lumpur
MYR 100,000 - 150,000

Head of Marketing and Communications - Web3

Head of Marketing and Communications - Web3
Token Metrics
Malaysia
Remote
USD 80,000 - 120,000

Sales Manager

Sales Manager
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.
Subang Jaya
MYR 60,000 - 90,000

Sales Manager

Sales Manager
oilandgasjobsearch.com
Selangor
MYR 120,000 - 180,000

Sales Manager, PF

Sales Manager, PF
RHB Banking Group
Negeri Sembilan
MYR 100,000 - 150,000

Business Development Manager

Business Development Manager
Paula's Choice Skincare
Kuala Lumpur
MYR 60,000 - 90,000

Customer Success Manager

Customer Success Manager
SEEK
George Town
MYR 40,000 - 60,000

Sales Consultant | SaaS | Johor-Based | High Commissions

Sales Consultant | SaaS | Johor-Based | High Commissions
StoreHub
Johor
MYR 150,000 - 200,000

Sales Manager (Based in Penang, Malaysia) (WFH, Attractive Remuneration and Commission)

Sales Manager (Based in Penang, Malaysia) (WFH, Attractive Remuneration and Commission)
Depend Electronics
Penang
Remote
MYR 20,000 - 100,000

Sales Manager (in Aesthetic Science & Technology)

Sales Manager (in Aesthetic Science & Technology)
Hunters International Sdn Bhd
Petaling Jaya
MYR 60,000 - 90,000

Procurement Manager (Industrial, Global Marine & Energy)

Procurement Manager (Industrial, Global Marine & Energy)
BP p.l.c.
Malaysia
MYR 120,000 - 180,000

Business Development Manager

Business Development Manager
Hunters International Sdn Bhd
Petaling Jaya
MYR 100,000 - 150,000

Assistant Medical Marketing Manager - Nutrition MY

Assistant Medical Marketing Manager - Nutrition MY
Reckitt Benckiser LLC
Kuala Lumpur
MYR 60,000 - 90,000

Client Success Manager

Client Success Manager
Rystad Energy
Kuala Lumpur
MYR 60,000 - 90,000

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Regional Customer Service Manager – Japan (based in KL/Yokohama)

Agoda
Kuala Lumpur
USD 60,000 - 90,000
Job description

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

Are you a dynamic leader with a knack for driving success in a multicultural environment? This role is responsible for leading the customer service teams supporting Japan teamsvas they provide support to customers across voice, email, chat, and back-office activities. Whether you're local or international, we're ready to welcome you aboard and will provide a relocation package to ensure a smooth transition to life in Kuala Lumpur.

The Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.This role requires a high level of personal and professional skills associated with running globaloperations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centricmindset,and a willingness to lead by example.

This position will report to the Headof Customer ServiceDelivery: North Asiaandis open to local applicants only. No Visa support will be available.

What You'll Do:

  • Lead diverse teams across markets with unique requirements, regulations, and practices.
  • Continually strive to exceed partners' expectations.
  • Guide your team through frequent changes in technology, processes, and business priorities.
  • Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.
  • Collaborate with a variety of functions such as RTA, WFM, Content, Finance, Operational Excellence, L&D, Analytics, and Talent Management.
  • Present results and propose solutions to Senior Leaders and stakeholders.
  • Understands thekey drivers of customer satisfaction & dissatisfaction and workswith customer serviceleaderstoaddresscustomer dissatisfactionand implement self-healing processes where possible.
  • Regularlyreview customer feedback andQA insightsto helpeducate teams about Agoda products and servicesas well asidentify customer handling improvementopportunities.

What You'll Bring:

  • A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.).
  • Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach.
  • The ability to successfully lead or support multiple initiatives concurrently.
  • A proven track record of leading change.
  • Persuasive skills to convince senior leaders.
  • A fast-paced approach to problem-solving and decision-making.
  • The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement.
  • Excellent verbal and written communication skills in English.
  • Excellent personal and interpersonal skills to lead the team and partner effectively with other departments.
  • E-commerce or travel industry experience is a plus.

Bonus Points for:

  • Project management certifications (PMP, Six Sigma, COPC or equivalent), travel industry experience and Online Travel knowledge
  • Are you ready to take your career to new heights with Agoda?
  • Apply today and let's revolutionize the travel industry together.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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