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3,799

Operation jobs in Malaysia

Hospitality & Customer Experience Trainer (Fresh grads are welcome)

Secret Recipe Cakes and Café Sdn Bhd

Selangor
On-site
MYR 100,000 - 150,000
Yesterday
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Boiler Operator

ISKY Zinc Nutrition Technology (M) Sdn Bhd

Johor Bahru
On-site
MYR 100,000 - 150,000
Today
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SRM System Senior Technician

Linergy Power

Rawang
On-site
MYR 20,000 - 100,000
Yesterday
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Facility Engineer

VAT GROUP

Batu Kawan
On-site
MYR 70,000 - 100,000
Yesterday
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SQL Database Engineer

Lenovo

Kuala Lumpur
On-site
MYR 80,000 - 120,000
2 days ago
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IT Support

Linergy Power

Rawang
On-site
MYR 40,000 - 60,000
2 days ago
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Executive - Contract Logistics/SCM, Operations

DB Schenker

Bayan Lepas
On-site
MYR 100,000 - 150,000
Today
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Administrative & Personal Assistance

Jobstreet Malaysia

Negeri Sembilan
On-site
MYR 20,000 - 100,000
Today
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Engineer III-Facility

Advanced Energy

George Town
On-site
MYR 80,000 - 140,000
Today
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Data Center Operations Technician

Amazon Jobs

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
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Water Treatment Plant Maintenance Technician (Shift)

Nippon Electric Glass

Selangor
On-site
MYR 100,000 - 150,000
Today
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Petroleum Engineer

Exxon Mobil

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
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Backend Operation Manager (Logistics & Warehouse)

Zero Healthcare

Selangor
On-site
MYR 100,000 - 150,000
Today
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Medical Sales Representative (IONM)

RENEURON REICHERT TECH SDN. BHD.

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
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DOSH-Certified Boiler Operator | Steam Plant Specialist

ISKY Zinc Nutrition Technology (M) Sdn Bhd

Johor Bahru
On-site
MYR 100,000 - 150,000
Today
Be an early applicant

IT Security Support L2

HPE Solutions

Selangor
On-site
MYR 60,000 - 90,000
Today
Be an early applicant

Site Technician

Sonicon Construction

Selangor
On-site
MYR 100,000 - 150,000
Today
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SecOps Engineering – Privileged Access, Encryption & Identify Governance Tech

Eli Lilly and Company

Petaling Jaya
On-site
MYR 130,000 - 170,000
Today
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ACCOUNT EXECUTIVE

GAGAH YAKIN RESOURCES

Subang Jaya
On-site
MYR 100,000 - 150,000
Today
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Production Executive (Advanced Devices)

Denso

Bandar Baru Bangi
On-site
MYR 60,000 - 80,000
Today
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Senior Finance & Accounting Executive

ICG Healthcare Sdn. Bhd

Selangor
On-site
MYR 100,000 - 150,000
Today
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Product Specialist (Medical Device)

Intega

Selangor
On-site
MYR 100,000 - 150,000
Today
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JUNIOR EXECUTIVE (QUARRY OPERATION)

Jobstreet Malaysia

Negeri Sembilan
On-site
MYR 30,000 - 40,000
Yesterday
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MACHINE OPERATOR

Mle Precision Sdn Bhd

Iskandar Puteri
On-site
MYR 20,000 - 100,000
Yesterday
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Engineer III-Facility

Advanced Energy

Simpang Empat
On-site
MYR 80,000 - 120,000
Yesterday
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Similar jobs:

Management And Operations jobsManager Operation jobsOperation Executive jobs
Hospitality & Customer Experience Trainer (Fresh grads are welcome)
Secret Recipe Cakes and Café Sdn Bhd
Selangor
On-site
MYR 100,000 - 150,000
Full time
Yesterday
Be an early applicant

Job summary

A well-known café chain in Malaysia is looking for a Hospitality & Customer Experience Trainer to enhance training initiatives for their operations team. Fresh graduates are encouraged to apply. The role includes delivering and assessing training, implementing tools for continuous improvement, and fostering a team environment for effective learning and development. You will work closely with management to uphold quality standards in customer service and contribute to the organization's growth and mission.

Qualifications

  • Fresh graduates are welcome to apply.
  • Experience in training, assessing skills, and knowledge management.
  • Strong understanding of customer experience and hospitality standards.

Responsibilities

  • Deliver training and assess skills to enhance employee development.
  • Create and implement tools to improve quality and efficiency.
  • Monitor compliance and effectiveness of training initiatives.

Skills

Training and development
Hospitality standards
Customer service
Communication skills
Assessment techniques
Job description
Hospitality & Customer Experience Trainer (Fresh grads are welcome)

You’ll take a strategic approach of training, assessing the skills and knowledge within an organization and determining what training is needed. Measures the effectiveness of training to ensure a return on investment.

To grow and retain skills with the purpose to make the most out of people's talents and help them develop to their full potential. You’ll either deliver the training yourself or arrange for a third-party trainer to do it.

Create, develop and implement tools and other methods to continuously improve quality, efficiency and customer experience. Manage and update knowledge management systems in line with the quality standards, procedures and process changes.

Build a positive business relationship with L & D Manager and Team, Operation Manager, Senior Area Manager and Operation Team including Top Management Team to identify and address operation employees and organizational development needs.

Lead your trainers to train operation employee on best practice of food & beverages hospitality and customer service. Ensure the quality of product serve, including handling, preparation, proper sanitary habits, cleaning, product storage procedures, presentation and plating techniques. To include and observe the product inventory and equipment management, as well as develop ways to streamline operations process while still ensuring high standards of hospitality and customer service.

Develop and drive Brand training initiatives and works to ensure that the efforts are communicated and implemented at all levels.

Monitor and ensure the conduct of various training initiative, compliance audits across area outlets meet the Secret Recipe Standard Operation Procedures, guidelines, other policy guidelines established by Secret Recipe and the relevant regulatory requirements. 2. Training Effectiveness and Result

Responsible to establish and efficiently manage the Hospitality and Customer Experience Training Record Management System effectively. Promoting professional development and motivation in building Brand.

Responsible to ensure all training and development activities are strategically linked to the Brand Vision and Mission, Operation Resolution and Department Goal & Objective.

Support to ensure actions taken from customer feedback, audit and visitation for smooth flow, in line with the management, quality, service culture and meet standard set. Follow up to ensure that it is carried out in a timely manner.

Accountable for creating conducive work environment while working shoulder-to-shoulder with L & D and Operation Team to create and accomplish business objectives.

Collaborate and provide technical guidance to Operation Team in formulating the training and development programs with effective follow up. Embracing different styles of training techniques and stay appropriate, including e-learning, tutorial sessions or coaching.

Available and present to support the Operation Team employees. Be on the ground to train, coach, motivate while assessing their progress and address concerns

Partners with Operation Management Team to assess after training result if Operation Team Employees demonstrate effective technical and leadership skills.

Reviews guest satisfaction results/customer feedback report on all platforms and other data to identify areas of improvement.

Measures transfer of learning from training courses to operation and ensure adult learning principles are incorporated into training programs.

Identifies performance gap and work with managers to develop and implement appropriate training to improve performance.

Adapt and adjust to training methodology and/or re-trains as appropriate.

Aligns current training and development programs to effectively impact key business indicators.

Established the guidelines to Operation Team Employees understand expectations and parameters.

Develops specific training to improve service performance.

Drives brand values and philosophy in all training and development activities.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Champions brand vision, mission and demonstrates core values constantly.

Representative and voice of L & D Hospitality and Customer Experience Division with other departments.

Responsible for aligning, coordinating and communicating cross-functional initiatives.

Ensure that new openings/new products introduction is adequately set up for success.

Perform any other additional responsibilities as assigned by L & D Manager

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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