Customer Service Representative jobs in United Arab Emirates

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges, and enormous opportunities ahead of us.

We want to be the definitive food company - the app you turn to whenever you have a hunger pang. We are transforming the way people think about food. As a technology-driven company at the forefront of the most rapidly expanding industry in the world, we invite you to join us on this exciting journey.

The team :

As Deliveroo continues to scale, we become a major revenue channel for restaurants. Beyond providing best-in-class support, we act as restaurant consultants, using data-driven insights and industry knowledge to help our partner restaurants grow. Our Account Management team owns and manages restaurant relationships. We are passionate, dynamic, and collaborative, working well together and across departments. We are also personable and excel at building exceptional relationships.

What you will be doing :

• Manage a portfolio of Deliveroo’s most important restaurants, including high sales volume drivers and global brands.
• Own relationships with key stakeholders in the restaurant industry.
• Analyze data to drive growth and profitability for both partners and Deliveroo.
• Collaborate cross-functionally with departments such as Marketing and Operations to implement new initiatives.

What skills you'll need :

• 3-5 years of relevant industry experience.
• Strong analytical and problem-solving skills.
• Well-organized with excellent teamwork qualities.
• Strong interpersonal skills to build and maintain relationships.
• Adaptable and agile in a fast-paced environment.
• Knowledge of the restaurant industry is a plus.
• Fluency in English is required; Arabic is a plus.

Benefits and Diversity

• 25 days of annual holiday leave.
• Comprehensive medical insurance for employees and dependents.
• Annual home flight tickets for employees.
• Free Deliveroo Plus membership, including free delivery and special offers.
• Maternity and paternity benefits.
• End-of-year parties and regular social events.
• An engaging and fun team environment.

At Deliveroo, we recognize that people are the heart of our business and prioritize their well-being. We offer a wide range of competitive benefits covering health, family, finance, community, convenience, growth, time off, and relocation.

We believe a great workplace reflects the diversity of the world we live in. We embrace all identities regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of one of the fastest-growing startups around.

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