Transguard Group was established in 2001 and has diversified significantly. We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Operations Manager to join our Transguard Security Services team in our HQ, located in DAFZA, Dubai Airport Freezone.
Scope: The Operations Manager – Transguard Security Services manages and operates day-to-day operations within their specific operations sections, focusing on required BU & client needs. Normally will manage a headcount of 1000+ staff. Responsible for smooth delivery of services as per agreed SLAs and KPIs to valued clients.
The Operations Manager will meet the expectations of the customers while fulfilling all the Company procedures and requirements. They will lead the operations team as well as guide and support coordinators, site supervisors, develop site SOPs and site assignments, ensuring quality standards, contractual deployment, revenue management, billing, and avoiding any commercial penalties to the business. They will ensure full compliance with SIRA Regulations to avoid any violations and penalties.
The Operations Manager will ensure all internal processes and data management, including data dump, payroll, and Power BI, are reviewed, along with planning and forecasting of attrition and annual leave to ensure no impact on contract profitability. Effective communication with clients through various channels, including minutes of meetings for weekly/monthly meetings, is essential.
The Operations Manager will assist the Account Manager on all issues relating to the execution of the section objectives and operations, including the delivery of cost-effective, consistent, compliant, and excellent security services across the Transguard Group and to all their partners, clients, and customers.
Responsibilities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.