Customer Service Representative jobs in United Arab Emirates

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Elastic is looking for a disruptive force in the Public Sector space within Saudi Arabia, someone with a relentless drive to open new doors, challenge the status quo and solve complex customer problems with curiosity and tenacity. You will play a key role in helping to establish a presence in Saudi Arabia as we seek to put "boots on the ground". This is a great opportunity for those who are passionate about empowering companies through cutting-edge search technology and analytics, enabling them to unlock the full potential of their data.

We'd love to hear from you if you're passionate about open source, innovation, and are excited by the challenge of establishing Elastic's cutting edge technology in the Saudi region.

• Expanding Elastic’s presence within key Public Sector departments within the Saudi government, by identifying and unlocking new opportunities.
• Acting as a trusted advisor, helping customers extract real-world value from their data and accelerate digital transformation.
• Evangelizing Open Source and championing Elastic’s search-powered solutions across Enterprise Search, Observability, and Security.
• Uncovering and driving new use cases by working directly with technical teams, developers, and decision-makers.
• Collaborating across business functions, partners, and communities to create a robust ecosystem that fuels sustained growth.
• Managing complex sales cycles and delivering predictable and accurate forecasts.

• A track record of overachievement in Enterprise SaaS sales, with a growth-driven mindset and a proven ability to break into Public Sector accounts within Saudi government.
• Deep domain knowledge of the challenges and the ability to engage with both technical and executive stakeholders within the Saudi region.
• Experience selling into Public Sector within Saudi Arabia.
• Passion for Open Source and Elastic’s community-driven approach.
• Ability to navigate complex procurement processes while maintaining agility and speed in execution.
• The willingness and ability to relocate to Saudi Arabia once we have opened our office in Riyadh, scheduled for later this year.

• Experience in selling within an Open Source model.

If you're eager to contribute to the world of Search Analytics and thrive in solving complex problems through the power of AI-driven search, Elastic wants to hear from you!

***Please note we cannot accept candidates who do not wish to relocate to Saudi Arabia***

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.