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Global IT Operations & Support Technician | Travel Benefits
Descripción de la vacante
A global airline company is seeking an IT Operations & Support Technician in Dubai to manage incidents, fulfill service requests, and support IT operations. Candidates should possess at least 3 years of experience in IT support and relevant technical knowledge including ITIL and customer service skills. The role offers a tax-free salary, travel benefits, and opportunities to work in a fast-paced, innovative environment.
Servicios
Formación
- 3+ years of experience in Information Technology, Hardware, IT Helpdesk/Technical Call centre.
- Experience in troubleshooting hardware issues with PCs and other end-user devices.
Responsabilidades
- Resolve incidents and fulfill service requests in a timely manner.
- Provide good customer service to ensure customer satisfaction.
- Escalate high-impact incidents to management for swift action.
- Inform customers regarding the status of their incidents and requests.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.