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Customer Service Agent
Job summary
A construction firm in Dubai is seeking a proactive Customer Service Agent to enhance client communication and service coordination. This role involves managing inquiries, coordinating with project teams, ensuring client satisfaction, and maintaining service records. The ideal candidate should have experience in customer service, preferably within the construction or project-based sectors, along with strong communication and problem-solving skills. A degree in Business Administration is preferred. The job is full-time with a salary range of AED 6,500 – AED 7,500 monthly.
Qualifications
- Proven experience as a Customer Service Agent or similar role.
- Experience in construction or project-based industries is preferred.
- Ability to manage multiple inquiries in a fast-paced environment.
Responsibilities
- Handle customer inquiries and service requests.
- Coordinate with project managers and technical teams.
- Resolve customer complaints efficiently.
Skills
Education
Tools
Location: Dubai, United Arab Emirates
Industry: Construction
Job Type: Full-Time
Salary: AED 6,500 – AED 7,500 per month
IIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication, service coordination, complaint resolution, project updates, and administrative support while ensuring exceptional customer satisfaction across construction projects.
This role is ideal for candidates searching for Customer Service jobs in Dubai, Customer Service Agent UAE, Construction Customer Support Dubai, Client Service Executive UAE, or Customer Care Representative Construction industry.
- Handle customer inquiries, service requests, and project-related communications
- Coordinate with project managers, site supervisors, and technical teams
- Provide accurate project updates and service information to clients
- Resolve customer complaints and service issues efficiently
- Maintain CRM systems and customer service documentation
- Schedule site visits, follow-ups, and service appointments
- Ensure high standards of client satisfaction and relationship management
- Prepare reports on customer feedback and service performance
- Support sales and operations teams with administrative coordination
- Proven experience as a Customer Service Agent, Customer Support Executive, or Client Service Representative
- Experience in construction, engineering, or project-based industries (preferred)
- Strong communication and interpersonal skills
- Knowledge of CRM software and Microsoft Office
- Ability to manage multiple inquiries in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Professional and customer-focused attitude
- Bachelor’s degree or diploma in Business Administration or related field
- Experience handling B2B or project-based client support
- Familiarity with construction terminology and project workflows
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.