Customer Relationship Manager jobs in United States

As a Senior Client Relationship Manager (Health & Benefits) at Marsh Dubai, you will be the focal point for a large portfolio of clients, ensuring seamless service delivery across different areas of Marsh. Acting as a trusted advisor, you will bring expertise in benefits strategy, project management, and negotiations while maintaining a strong commitment to excellence.

You'll be part of a dynamic, experienced, and collaborative team with a positive working atmosphere. From day one, we'll provide you with comprehensive training, both on and off the job, to set you up for success. This role offers a high degree of accountability, making it both exciting and rewarding.

We will rely on you to:

Client Relations & Benefits Expertise

- Lead relationships with existing and new MMB clients, developing tailored regional benefits strategies.

- Build a deep understanding of the regional benefits landscape and market trends.

- Foster strong client relationships, understanding their business needs and employee benefits philosophy.

- Conduct benchmarking exercises to compare client benefits against market standards and peer groups.

- Produce quarterly claims analytics reports, identifying cost drivers and trends to support cost-containment measures.

- Oversee the renewal of insured benefits programs and ensure clear communication to employees.

Market Insight & Relationship Building

- Stay informed on insurers' service propositions and capabilities to provide well-founded recommendations.

- Establish and maintain strong relationships within the insurance market.

- Collaborate with underwriters on claims and funding strategies for MMB clients.

- Participate in negotiations on insurer service-level agreements.

- Identify new business opportunities through research, referrals, and personal networks.

- Explore opportunities for expanding services within existing client accounts.

- Work closely with other Marsh McLennan practices to identify cross-selling opportunities.

Process Compliance & Financial Targets

- Adhere to internal servicing guidelines to ensure best-in-class customer experience.

- Ensure accuracy in policy contracts and client documentation.

- Maintain compliance with company policies and regulatory requirements.

- Meet individual targets for client retention and new business acquisition.

- Track and report revenue performance on a monthly basis.

What you need to have:

- Strong technical experience in Employee Health & Benefits (EH&B)

- Deep knowledge of the regional insurance market

- Excellent communication and relationship management skills

- Strong analytical and problem-solving abilities

- Effective negotiation and project management skills

What makes you stand out:

- Strategic and analytical mindset, with the ability to interpret complex data

- Innovative thinking, always looking for ways to enhance EH&B services

- Proactive and forward-thinking, ensuring clients stay ahead in an evolving benefits landscape

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