Customer Service Representative jobs in United Arab Emirates

Al Tayer Group, a leading luxury retail powerhouse in the Middle East, has announced a new career opportunity for the role of Customer Service Representative at Bloomingdale’s, located in the prestigious Dubai Mall. This vacancy reflects Al Tayer Group’s continued growth in the region and its commitment to delivering world‑class service across its luxury and lifestyle brands.

Since its establishment, Al Tayer Group has set the gold standard in luxury retail across the Middle East. Through its retail arm, Al Tayer Insignia, the group represents an elite portfolio of global brands across fashion, jewelry, home, beauty, and department store sectors. Names such as Bloomingdale’s, Harvey Nichols, and Armani form just a part of the group’s distinguished brand lineup.

Complementing its luxury heritage, Al Tayer Insignia has also expanded into lifestyle retail, building successful partnerships across beauty, home, fashion, and hospitality. With a customer‑first approach, the group ensures that every visitor's experience is exceptional — a value that is at the heart of the Customer Service Representative role now open.

The Customer Service Representative will serve as a key point of contact for visitors, providing essential information and support within the store and beyond. Located in one of the world’s largest and most visited shopping destinations, the Dubai Mall, this role demands a high level of professionalism, energy, and customer‑centric thinking.

The successful candidate will:

• Assist customers with both store‑specific inquiries and broader questions about Dubai.
• Maintain up‑to‑date knowledge on local attractions, hotel bookings, transportation options, and city events.
• Support customer loyalty initiatives by managing Amber Loyalty Program queries, assisting with gift vouchers, and facilitating the issuance and replacement of loyalty cards.
• Actively engage with customers during in‑store promotions and provide information about ongoing deals and special events.
• Handle customer phone inquiries, update internal trackers, and maintain detailed reporting logs.
• Conduct regular audits, manage stock for customer service counters, and ensure a seamless customer experience at all touchpoints.

This role is more than just answering questions — it’s about creating memorable customer experiences that reflect the values and high standards of Al Tayer Group.

Al Tayer Group is looking for dynamic, service‑oriented professionals who can thrive in a fast‑paced, luxury retail environment.

Required Qualifications and Skills:

• Education: High school qualification is mandatory. Candidates must demonstrate computer literacy, numerical aptitude, and basic analytical skills.
• Experience: A minimum of 2–3 years in a similar customer service role, preferably in retail or hospitality sectors.
• Language Proficiency: Fluency in English, both written and spoken, is essential. Knowledge of Arabic is highly advantageous.
• Interpersonal Skills: Exceptional communication and interpersonal abilities are a must.
• Other Attributes:
  • Strong organizational skills with attention to detail.
  • A pleasant demeanor and polished grooming standards.
  • Proficiency with computers and experience in CRM systems.
  • High customer service orientation, patience, and the ability to handle inquiries professionally.

Working with Al Tayer Group offers a platform to grow within a prestigious, customer‑focused organization known for excellence. Employees enjoy a collaborative work environment, opportunities for career development, and the chance to represent some of the most iconic luxury brands globally.

In addition to a dynamic working environment, Al Tayer Group offers its employees competitive compensation packages, professional training programs, and a vibrant multicultural workplace atmosphere.

If you have a passion for customer service, a flair for luxury, and the ambition to build a career with one of the UAE's top retail leaders, this opportunity could be your next career milestone.

Interested candidates are encouraged to apply through the official Al Tayer Careers portal.