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2,402

Customer Service Representative jobs in United Arab Emirates

Customer Service Representative

ADIB Group

Dubai
On-site
AED 60,000 - 120,000
2 days ago
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Customer Service Representative

YELLOW DIGITAL TRADING 95

Dubai
On-site
AED 60,000 - 120,000
2 days ago
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Customer Service Representative - Emirati Talent

Commercial Bank International

Sharjah
On-site
AED 60,000 - 120,000
2 days ago
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Customer Service Representative

Manar Group

Dubai
On-site
AED 60,000 - 120,000
5 days ago
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Senior Customer Service Representative | Hertz | Financial Services Rental & Leasing

Robinson & Co (Singapore) Pte Ltd

Dubai
On-site
AED 60,000 - 90,000
5 days ago
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Customer Service Representative-Apparel Industry

Avery Dennison

Dubai
On-site
AED 60,000 - 120,000
3 days ago
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Customer Service Representative 07D25

TALENTMATE

Abu Dhabi
On-site
AED 60,000 - 120,000
3 days ago
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Customer Service Representative

Hilti Emirates

Dubai
On-site
AED 50,000 - 70,000
4 days ago
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Customer Service Representative

Hilti Group

Dubai
On-site
AED 60,000 - 120,000
4 days ago
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Customer Service Representative

TXM Solutions

Dubai
On-site
AED 60,000 - 120,000
3 days ago
Be an early applicant

UAE National -Customer Service Representative

Thales Group

Dubai
On-site
AED 60,000 - 120,000
5 days ago
Be an early applicant

Vacancies Customer Service Representative

AkzoNobel Corporate

Dubai
On-site
AED 60,000 - 120,000
5 days ago
Be an early applicant

Customer Service Representative - Emirati Talent

Kaizen

Dubai
On-site
AED 60,000 - 80,000
10 days ago

Customer Service Representative- Filipino Speaking

Avery Dennison

Dubai
On-site
AED 60,000 - 120,000
12 days ago

Customer Service Representative-Apparel Industry

AVERY DENNISON CORPORATION

Dubai
On-site
AED 60,000 - 80,000
10 days ago

Customer Service Representative- Filipino Speaking

AVERY DENNISON CORPORATION

Dubai
On-site
AED 60,000 - 120,000
10 days ago

Customer Service Representative-Apparel Industry

Avery Dennison

Dubai
On-site
AED 60,000 - 120,000
10 days ago

Freight Forwarding - Customer Service Representative

GAC

United Arab Emirates
On-site
AED 60,000 - 80,000
10 days ago

Customer Service Representative- Filipino Speaking

Avery Dennison

Dubai
On-site
AED 60,000 - 120,000
12 days ago

Customer Service Representative

Aemitti

Dubai
On-site
AED 60,000 - 120,000
20 days ago

Customer Service Representative

Caliberly

Dubai
On-site
AED 60,000 - 120,000
29 days ago

Customer Service Representative

Pharmaceuticals

Sharjah
On-site
AED 60,000 - 120,000
26 days ago

Customer Service Representative (CSR) with Accounting

Caliberly

Dubai
On-site
AED 60,000 - 120,000
29 days ago

Customer Service Representative – Farsi Speaking

Exinity

Dubai
On-site
AED 60,000 - 120,000
20 days ago

Customer Service Representative

Driven Properties

United Arab Emirates
On-site
AED 40,000 - 60,000
20 days ago

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Customer Service Representative
ADIB Group
Dubai
On-site
AED 60,000 - 120,000
Full time
2 days ago
Be an early applicant

Job summary

A leading financial institution in Dubai seeks a Customer Service Representative to greet and assist customers while ensuring a high standard of service. Responsibilities include guiding clients to service points, managing customer queries, and maintaining branch appearance. The ideal candidate will have knowledge of retail banking products and excellent customer service skills. This role provides an opportunity to work in a dynamic environment while contributing to a positive customer experience.

Qualifications

  • Understanding of financial products and services in retail banking.
  • Skills for handling customer inquiries and managing service standards.
  • Familiarity with digital channels and technology in banking.

Responsibilities

  • Welcome and guide incoming customers to service points.
  • Handle customer inquiries courteously and efficiently.
  • Ensure branch appearance meets established guidelines.

Skills

Broad knowledge of Retail Banking products
Fair knowledge of Operational Policies
Excellent knowledge of alternative banking channels
Good knowledge of UAE banking regulations
Knowledge of Anti-Money laundering regulations
Computer skills
Job description
Description

Role: Customer Service Representative

Location: BR- Nad al hamar

Role Purpose: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIBs professional image in all interpersonal dealings

Key Accountabilities
  • 1. Greater.
  • 2. Customer Guidance & Managing Floor.
    • a) Direct clients to alternative channels (Digital Channels).
    • b) Ensure client have all needed docs before wasting time in waiting and taking queue.
    • c) Handle the customers in a pleasant manner and escort them to the concerned staff.
    • d) Problems evaluation.
    • e) Customer anger management.
  • 3. Branch Assistance and Support.
    • a) Ambassador to handle the QMS Tokens.
    • b) Provide assistance to Help Desk counters.
    • c) Manage the Queue at teller counters and waiting time at customer service areas.
  • 4. ADIB Branches Look and Feel – ensure the branch follows the guideline book of look and feel.
  • 5. Perform any other responsibilities entrusted by branch management from time to time.
Specialist Skills / Technical Knowledge Required for this role:
  • 1. Broad knowledge of ADIBs Retail Banking financial products & services
  • 2. Fair knowledge of ADIBs Operational Policies & Procedures
  • 3. Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
  • 4. Good Knowledge of UAE banking practices regulations & risks
  • 5. Fair knowledge of service standards
  • 6. Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
  • 7. Knowledge of Cross Sales
  • 8. Computer skills
Required Experience

Unclear Seniority

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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