Customer Service Representative jobs in Brazil

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with friendly and professional assistance. You will handle inquiries, resolve concerns, and maintain a high level of customer satisfaction. Your role will be crucial in ensuring that every customer interaction reflects our commitment to excellence and builds positive relationships.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in-person.
• Acknowledge and resolve customer complaints.
• Assist customers with placing orders, processing returns, and tracking shipments.
• Provide product and service information to customers.
• Identify and elevate priority issues to the appropriate team member.
• Follow up on customer interactions and ensure resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer experiences.
• Meet personal/team targets and contribute to overall company goals.

Requirements:

• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office and CRM software (if applicable).
• Customer‑oriented mindset with a positive attitude.

Qualifications

• At least 1 - 3 years’ of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.