puestos de Customer Service Representative en Emiratos Árabes Unidos

Role: Customer Service Representative

Location: BR- Nad al hamar

Role Purpose: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIBs professional image in all interpersonal dealings

• 1. Greater.
• 2. Customer Guidance & Managing Floor.
  • a) Direct clients to alternative channels (Digital Channels).
  • b) Ensure client have all needed docs before wasting time in waiting and taking queue.
  • c) Handle the customers in a pleasant manner and escort them to the concerned staff.
  • d) Problems evaluation.
  • e) Customer anger management.
• 3. Branch Assistance and Support.
  • a) Ambassador to handle the QMS Tokens.
  • b) Provide assistance to Help Desk counters.
  • c) Manage the Queue at teller counters and waiting time at customer service areas.
• 4. ADIB Branches Look and Feel – ensure the branch follows the guideline book of look and feel.
• 5. Perform any other responsibilities entrusted by branch management from time to time.

• 1. Broad knowledge of ADIBs Retail Banking financial products & services
• 2. Fair knowledge of ADIBs Operational Policies & Procedures
• 3. Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• 4. Good Knowledge of UAE banking practices regulations & risks
• 5. Fair knowledge of service standards
• 6. Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• 7. Knowledge of Cross Sales
• 8. Computer skills

Unclear Seniority