Customer Service Manager jobs in United Arab Emirates

The Asst. HR Team Services Manager is responsible for overseeing and managing all aspects of staff accommodation and cafeteria operations, the hotel’s first aid room/clinic, and staff activities, under the guidance of the Human Resources department. This role ensures that all team members living in staff accommodation receive high-quality and responsive housing services in a safe and secure environment. Key responsibilities include monitoring maintenance and facilities issues, coordinating with relevant departments to resolve concerns promptly, providing support to staff as needed, and assisting with employee relations. The Asst. HR Team Services Manager plays a vital role in enhancing the overall staff experience, promoting a positive living and working environment, and ensuring smooth daily operations of all housing and welfare services.

As an Assistant HR Team Services Manager, you will assist in overseeing and managing all aspects of staff accommodation operations under the guidance and supervision of the Human Resources department. You will be responsible for ensuring that all team members living in staff accommodation receive high-quality, responsive housing services in a safe and secure environment, providing support as needed. The role also involves monitoring maintenance and facilities issues to ensure an excellent staff experience while supporting employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Distribute, delegate and direct workload to ensure maximum productivity and team members satisfaction with minimum outlay of expenses
• Conduct one-to-one and performance development reviews of the team members, coach and counsel team members when needed. Ensure that all matters relating to staff housing are conducted in accordance with the staff house accommodation policy.
• Assist in social activities and provide ongoing support and follow up in project timelines to be met.
• Involve in hiring and training accommodation team members in proper work procedures and techniques. Communicate effectively to conduct staff and departmental meetings.
• Attend various related meetings to obtain and disseminate pertinent information. Attend team members’ complaints related to housing operation.
• Assist HR Manager with the preparation of annual budgets and monthly forecasts. Monitor and control budget through the year.
• Assist incoming new joiners and provide accurate information. Greet internal and external customers in friendly and professional manner and handle requests efficiently.
• Maintain accurate report of staff house allocation.
• Create and distribute flyers and memos, flyers and newsletter as assigned.
• Assist in team members activities, including but not limited to wellness, sports, etc.
• Ensure that the staff cafeteria is consistently well-stocked and provide hands-on support to maintain smooth daily operations.
• Provide support to ensure the staff first aid room/clinic operates efficiently and meets the needs of all team members.

An Assistant HR Team Services Manager serving Hilton brands is always working on behalf of other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in Staff Accommodation in hospitality or equivalent role
• Positive attitude and possess leadership skills
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

• Knowledge of hospitality
• Good knowledge of employment law and employee relations
• IT proficiency
• Basic Fire and Safety certification
• With Basic Life Support certification

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!