Sales Consultant

Travelex Emirates Exchange; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team in Dubai. This exciting role focuses on providing exceptional customer service while maximizing sales opportunities across various product lines. The ideal candidate will have a strong background in retail cash handling or banking, excellent numerical skills, and the ability to work both independently and collaboratively. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this opportunity could be the perfect fit for you.

Qualifications

• Experience in retail cash handling and banking is essential.
• Strong customer service and numerical skills are required.

Responsibilities

• Deliver excellent customer service and maximize sales opportunities.
• Adhere to company policies and ensure compliance with legal requirements.

Skills

Customer service skills

Retail cash handling

Numerical ability

Product services knowledge

Computer systems experience

Teamwork ability

Attention to detail

Flexibility in shifts

English language skills

Job description

Role Purpose

To offer exceptional customer service whilst maximising all sales opportunities.

Key Accountabilities

1. Deliver excellent customer service
2. Follow the sales process to maximise sales
3. Understand features and benefits of all Travelex product lines
4. Use every opportunity to upsell and cross-sell
5. Recognize warning signs of questionable transactions and mitigate possible effects of the sale
6. Adhere to promotional marketing offers
7. Manage till stocks
8. Achieve individual KPIs/targets
9. Fully investigate over and shorts (differences) and report
10. Adhere to company and location policies and procedures including Audit, Risk, Health & Safety, Security, and customer service requirements
11. Ensure compliance with legal and corporate requirements
12. Maintain high standards of housekeeping and presentation of stores
13. Contribute to the success of the team
14. Complete training within required timelines

Role-specific Experience and Skills

• Retail cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product services and procedures
• Experience working with computer systems
• Ability to work independently and in a team environment
• Attention to accuracy and detail in routine activities
• Flexibility to work different shifts and locations as required
• English language skills

General Experience and Personal Qualities

• Self-aware, open-minded with high personal and professional integrity
• Ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, and stakeholders
• Proven performance in sales and/or KPI achievement
• Ability to analyze issues and solve problems
• Drive customer focus to gain and retain high-quality customers for long-term success

Required Experience: Contract