Customer Service Agent ofertas em Emirados Árabes Unidos

An experienced KEY ACCOUNT MANAGER (FOR CAPITAL EQUIPMENT) is required for permanent employment based in Cape Town.

Industry: Capital Equipment Sales & Rentals.

Salary: Basic R45 000 kpm (incl. some benefits) negotiable.

Start Date: ASAP / Negotiable.

Type: Permanent.

Duties and Responsibilities:

• Secure the revenue stream of the business
  • Execute the annual Key Account Sales plan
  • Develop and maintain Long Term Contract rental
  • Develop and maintain “Service Level Agreements”
• Budget and forecasting management
  • Forecast Key Account stock requirements
  • Deliver Turnover in line with or in excess of the Key Accounts Budget
• Develop potential within Key Accounts
  • Convert key prospects who have strategic importance or offer valuable business potential
  • Maximise strategic potential within the Key Accounts by utilizing National Service Network
• Maintain commercial policy
  • Implement National and Regional Key Account Customer pricing and service level strategies
  • Manage the customer relationships in an appropriate manner relative to their status
  • Ensure credit management criteria of the business is adhered to
• Customer relationship management
  • Build strong customer relationships with the Key Accounts
  • Oversee call cycles to ensure Key Accounts receive premium customer service
  • Monitor customer satisfaction
• Develop market intelligence and translate into market needs
  • Drive product and service expansion opportunities
  • Identify opposition threats and implement strategy to neutralize
• General Management
  • Generate monthly reports regarding the performance of Key Accounts
• Information Flow
• Gather and distribute strategic account information to relevant managers
  • Including Strategic account sites for management via Sales manager and his Sales Consultants and/ or Service Manager and his field service technicians
  • Including Key account administration requirements for the Commercial Manager
  • Keep in regular contact with the Sales Consultants to ensure service levels are received

Requirements:

• 6 Years Sales experience of which 3 years involvement with Key Accounts Management in a business-to-business environment
• Mining/Construction/Industrial experience an advantage
• Rental Industry knowledge an advantage
• Sales and Marketing Degree (IMM)/Diploma will be advantage
• Working in a CRM environment an advantage
• Computer literate (MS Office / CRM / Pipeline)
• Must have valid driver’s license
• Must have flexibility to work overtime where required