Customer Service Remote jobs in United Arab Emirates
Customer Service/Admin (Remote LATAM) -438998747
Job summary
A growing consumer services business is seeking a Customer Service & Operations Specialist to provide bilingual support (English and Spanish) remotely. Key responsibilities include managing customer inquiries, handling account management tasks, and performing light administrative duties. The ideal candidate will have previous customer service experience and a customer-first mindset.
Qualifications
- Previous customer service, operations, or administrative experience is required.
- Ability to manage customer interactions with empathy.
- Must have a reliable internet connection and availability for U.S. business hours.
Responsibilities
- Answer and manage incoming calls providing bilingual customer support.
- Call customers regarding past-due balances and handle collections.
- Perform light bookkeeping tasks and update customer records.
Skills
Remote
JOB ID - 15428
Location: Remote (LATAM or South Africa) | Type: Full-Time
Our client is a well-established and growing business in the consumer services industry, focused on providing essential daily services to a diverse customer base. They are seeking a dedicated and bilingual professional to be the first point of contact for their customers and to support their back-office operations.
We are looking for a bilingual Customer Service and Operations Specialist to be the friendly and reliable voice of our client's business. This role is ideal for someone who enjoys helping people, can manage day-to-day customer interactions with empathy, and is comfortable supporting back-office administrative tasks. You will be the first point of contact for all customer inquiries and play a key role in ensuring a smooth and positive customer experience.
Bilingual Customer Support: Answer and manage incoming calls, providing customer support in both English and Spanish to answer basic questions and resolve common issues.
Client & Account Management: Call customers regarding past-due balances and handle collections with a professional and empathetic approach.
Operations & Administration: Perform light bookkeeping tasks, including recording serial numbers and reconciling data.
Record Keeping: Update and maintain accurate customer records, logs, and other administrative files.
Previous customer service, operations, or administrative experience.
Bilingual fluency in English and Spanish is required.
Strong communication and problem-solving skills, with the ability to remain calm and professional when handling customer concerns.
An organized and detail-oriented approach with a customer-first mindset.
A reliable internet connection and availability to work U.S. business hours.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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