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Customer Service Agent (m/f/d)
Job summary
A leading service provider in Johannesburg is seeking a Customer Service Agent to ensure professional interaction with customers and manage service processes. The role requires strong communication skills, customer service experience, and the ability to work in a fast-paced environment. Knowledge of SAP Business One is a plus. Join us to enhance customer satisfaction and drive business success.
Qualifications
- Experience in a customer service environment.
- Excellent written and verbal communication skills.
- Confidence in interacting with customers.
- Self-motivated with ability to work in a fast-paced environment.
- Track record of working organized and structured in teams.
- Ability to manage multiple projects to completion.
Responsibilities
- Act as the main point of contact for customer enquiries.
- Manage spare parts order process from enquiry to invoicing.
- Process service requests and schedule resources.
- Monitor service and support resource schedules.
- Report on utilization and schedules to the Service Manager.
- Capture support resource time sheets and orders.
Skills
For our location in Johannesburg (Lanseria) we are looking for a Customer Service Agent (m/f/d).
Reference code: 20439
The Customer Service Agent forms an integral part of our Customer’s service experience, often being the first and last point of contact with our customers. The CSA’s role key function is to ensure that all technical after‑sales interaction with the customer is consistently handled in a professional, accurate and time‑wise manner, with high quality interaction that exceeds the customer’s expectations. Ultimately assisting our business to reach our bold targets and maintaining strong client relationships for future value creation.
- Act as the main point of contact to the customer processing all types of service & spare parts enquiries
- Manage spare parts order process from enquiry to invoicing, including quotations
- Processing of service requests including scheduling of internal and field resources on the SAP B1 dispatch portal
- Monitor service and support resource schedules to ensure prompt execution on service/repair requests and monitor efficiencies of these resources
- Report on the utilization and schedule of service and support resources to the Service Manager daily
- Capturing of support resource time sheets, quotes, orders etc. and filingMonitoring spare parts inventories & ordering as required
- Experience in a customer service environment
- Excellent written & verbal communication skills as required by a professional business environment
- Confidence in interacting with customers and caring aptitude to take ownership of customer enquiries and efficient handling thereof
- Self‑motivated with the ability to work in a fast‑paced environment
- A proven track record of working organized, structured and diligently in a team and individually and manage multiple projects to completion
- Technical awareness: ability to match or allocate resources to technical issues appropriately
- SAP Business One experience will be an advantage
- Intermediate working knowledge of the MS Office suite
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.