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Customer Service Agent jobs in South Africa
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Airport Customer Service Agent — Ticket Sales & Flight Support
FlySafair
Durban
On-site
ZAR 50,000 - 200,000
2 days ago
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Airport Customer Service Agent – Flight & Ticket Support
FlySafair
Durban
On-site
ZAR 50,000 - 200,000
2 days ago
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Temporary Customer Service Agent
FlySafair
Durban
On-site
ZAR 50,000 - 200,000
2 days ago
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Customer Service Agent
F9C7B7Be-0C0C-4E5B-89Fd-1B87E4941146
Cape Town
On-site
ZAR 50,000 - 200,000
3 days ago
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Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Agent
Virgin Active South Africa
Cape Town
On-site
ZAR 50,000 - 200,000
4 days ago
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Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesale[...]
Isilumko Staffing
Centurion
On-site
ZAR 50,000 - 200,000
3 days ago
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Customer Service Agent (Johannesburg)
Dream Team Gaming
Johannesburg
On-site
ZAR 50,000 - 200,000
14 days ago
Connect with headhunters to apply for similar jobsCustomer - Senior Consultant - Customer Strategy & Design
Deloitte Africa
Johannesburg
On-site
ZAR 600,000 - 800,000
Yesterday
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AI-Assisted Customer Support Specialist (eCommerce)
Hire Hangar
Cape Town
Remote
ZAR 200,000 - 300,000
2 days ago
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Customer Support Specialist – AI Assisted
Hire Hangar
Cape Town
Remote
ZAR 200,000 - 300,000
2 days ago
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External Customer Advisor
Jonsson Workwear
Cape Town
On-site
ZAR 200,000 - 300,000
2 days ago
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Branch Marketing & Customer Service Associate
OVK Bedryf BPK
Noord-Kaap
On-site
ZAR 200,000 - 300,000
2 days ago
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Branch Marketing & Customer Service Associate
OVK Bedryf BPK
Oos-Kaap
On-site
ZAR 200,000 - 300,000
2 days ago
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Customer Support Specialist (Fintech/Payments)
Black Pen Recruitment
Cape Town
Hybrid
ZAR 200,000 - 300,000
2 days ago
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Customer Service Officer - Tongaat
Boxer Superstores
oThongathi
On-site
ZAR 200,000 - 300,000
2 days ago
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Furniture Solutions: Business Leader & Client Partner
JLL
Sandton
On-site
ZAR 200,000 - 300,000
2 days ago
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Remote Client Partner — Key Accounts & Growth
sovanta
Heidelberg
Hybrid
ZAR 1,188,000 - 1,585,000
2 days ago
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Library Client Services Manager — Innovation & Operations
UWC Sport
Bellville
On-site
ZAR 200,000 - 300,000
2 days ago
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Customer Service Agent
FlySafair
Durban
On-site
ZAR 50 000 - 200 000
Full time
2 days ago
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Job summary
A leading airline company in Durban seeks a dedicated customer service representative. You will assist passengers with ticket sales, flight changes, and complaints, providing exceptional service at all times. The ideal candidate has a Grade 12 qualification, airport and ticket sales experience, and is available to work flexible hours, including weekends. Strong communication skills and a good understanding of Microsoft Office are essential for this role.
Qualifications
- Grade 12 or equivalent is essential.
- Airport and ticket sales experience required.
- Must be able to work flexible hours, including weekends and holidays.
Responsibilities
- Assist passengers with ticket sales, bookings, and flight changes.
- Handle customer complaints in a professional manner.
- Provide exceptional customer service at all times.
Skills
Customer service skills
Conflict resolution skills
Communication skills
Education
Grade 12 or equivalent
Tools
Microsoft Office (Word, Excel, Outlook)
Job description
Responsibilities
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information and address any complaints in a professional and timely manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
Qualifications
- Grade 12 or equivalent (Essential);
- Airport and ticket sales experience (Essential);
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Conflict resolution skills.
Personal Attributes
- Excellent written and verbal command of the English language including proper phone etiquette;
- Punctual;
- High degree of patience and assertiveness;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate time keeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer focused and service orientated;
- Conflict resolution skills.
Application Guideline
- Email applications will not be accepted;
- Preference will be given to members of under‑represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair Reserves The Right
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
Closing Date: 2 January 2026
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.