Customer Service Agent jobs in South Africa

Seabourne Logistics is looking for a dynamic, solution-driven Key Accounts Customer Service Agent with a heart for service and a passion for delivering exceptional customer experiences.

If you thrive in a fast-paced logistics environment, love solving problems, and take pride in owning the customer journey from end to end—then this opportunity is for you.

• Act as the primary point of contact for key customer queries and resolve issues promptly with strong ownership and follow-through.
• Provide delay notifications, status updates and proactive communication.
• Pre‑alert shipments when required and process and monitor customer collections.
• Follow up on missed, delayed, or damaged shipments and monitor PODs, ensuring time‑ous updates.
• Capture waybills for in‑house customers and investigate invalid or problematic waybills.
• Process quotes for standard and special deliveries, manage returns and booking‑related queries, and update, track and resolve incidents within required timelines.
• Provide customer reports as per agreement or when requested, and support colleagues and collaborate across teams as needed.

• Diploma or Degree in Logistics / Supply Chain (advantageous).
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build positive client relationships.
• The ability to prioritise and manage multiple tasks in a busy environment.
• High resilience and tenacity in problem‑solving.
• Sound negotiation skills and a passion for service excellence.

Be part of a people‑first organisation where service, integrity and continuous improvement are at the heart of what we do.

You’ll join a collaborative, supportive team that values initiative, ownership and exceptional client delivery.

Send your CV to Key Accounts Agent – Your Name and include the subject line: Key Accounts Agent – Your Name.

Seabourne Logistics is an equal opportunity employer and welcomes applications from all suitably qualified candidates.