Customer Service Agent jobs in Germany

Role Overview

We are seeking fluent Hindi speakers to join our hybrid chat and email support team. In this role, you will handle customer queries in a professional, efficient, and friendly manner, all from the comfort of your home.

Key Responsibilities

• Respond to customer queries via chat and email in Hindi (and English when required)
• Provide accurate information and resolve customer issues promptly
• Maintain clear, concise, and professional written communication
• Log all interactions in the company CRM system
• Follow standard operating procedures and meet performance targets

Requirements

• Fluent in Hindi and proficient in English (written and spoken)
• Strong written communication skills and attention to detail
• Reliable internet connection and a quiet home workspace
• Ability to work independently and manage time effectively
• Previous chat / email support or customer service experience is an advantage

Work Details

• Location: Work from home / Hybrid (South Africa-based applicants only)
• Hours: Full-time shifts, Monday to Friday (occasional weekends if required)
• Salary: Competitive, based on skills and experience

Why Work With Us?

• Join a supportive, diverse, and dynamic team
• Gain experience working with international clients
• Growth opportunities and ongoing skills development

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from diverse backgrounds to apply. Due to the high volume of applications, if you do not receive feedback within three months of submission, please assume your application was unsuccessful and consider reapplying.

Your CV will be kept on our database for future vacancies. If you do not wish for us to keep your CV, please email recruitment@surgo.co.za