lavori da Customer Service Agent in località Sud Africa

We are looking for a Customer Service Agent – Logistics to provide professional, efficient, and customer‑focused support to ensure client satisfaction, resolve queries, and maintain company service standards in line with operational requirements.

• Manage customer queries via phone, email, and ticketing systems.
• Provide accurate and clear product and service information.
• Resolve customer complaints with professionalism and empathy; escalated complex cases when necessary.
• Maintain accurate, up-to-date records in relevant systems.
• Ensure adherence to company policies, processes, and performance standards, including SLA compliance, response times, and service quality benchmarks.
• Collaborate with internal teams to ensure smooth logistics and service delivery.

• Excellent verbal and written communication skills with active listening ability.
• Strong telephone etiquette and well‑spoken presentation.
• Problem‑solving and conflict resolution capabilities.
• Ability to work effectively under pressure.
• Demonstrates patience, empathy, and professionalism in customer interactions.
• Strong organisational and time‑management skills.
• Computer literacy, with proficiency in ERP systems and Microsoft Office Suite.
• Friendly, approachable, and confident communicator with strong interpersonal skills.

• Matric / Grade 12 required (tertiary studies advantageous).
• Previous experience in a customer service, call centre, or logistics support environment beneficial.
• Ability to learn and adapt quickly in a fast‑paced environment.