Agent jobs in South Africa

Pineapple has exciting news to share. We are looking for a talented, passionate and solutions-oriented Collections Agent to join our team.

Pineapple Tech PTY LTD is a dynamic and innovative short-term insurance company that leverages technology to provide exceptional insurance solutions to our customers. We believe in making insurance simple, transparent, and accessible to all. As we continue to grow, we are currently seeking a Collections Agent to join our dynamic and growing organization.

The Collections Agent at Pineapple Tech PTY LTD plays a critical role in enabling Pineapple’s strategic objectives by protecting revenue, strengthening cash flow, and improving policy persistency, which directly supports sustainable growth and investment capacity. By proactively recovering outstanding premiums, optimising payment methods, and reducing payment failures, this role ensures Pineapple’s customer base remains financially healthy and operationally stable.

Beyond collections execution, the role contributes to Pineapple’s strategy of scalable, data-led and customer-centric operations by acting as a subject matter expert on mandates, DebiCheck, EFT, and tokenised collections. Through structured campaigns, high-quality customer engagement, and disciplined compliance, the Collections Agent helps reduce churn, improve lifetime value, and reinforce trust in Pineapple’s operational excellence, enabling the business to meet and exceed its growth, profitability, and customer experience objectives.

• Conduct outbound calls to clients with non-payments to arrange special deductions and maximise recoveries.
• Manage and work through all relevant collection bins and queues.
• Follow up on returned or failed payments to prevent policy lapses.

• Contact EFT and debit order clients to trigger new mandates and drive DebiCheck authentications.
• Convert clients onto tokenised or more secure collection paths where applicable.
• Support post-sales follow-up on mandate processes as required.

• Execute structured Connex campaigns based on priority and campaign identifiers.
• Manage outbound calls to active RM and other clients to improve payment success rates.
• Ensure accurate logging and tracking of campaign outcomes.

• Provide inbound support to Key Accounts, Retentions, and Sales on collections-related queries.
• Act as a Collections SME for payment, mandate, and account-related questions.
• Manage and action queries from the FINLOGS mailbox or ticketing system.

• Action bank change requests and update client details accurately.
• Ensure all collection actions comply with FAIS, POPIA, and internal policies.
• Maintain accurate records, notes, and system updates for audit and tracking purposes.

• Diploma or equivalent
• 2+ years’ experience in a Financial Services, Insurance, or Call Centre environment.
• Experience handling customer queries related to billing, payments, or accounts (advantageous).
• Experience within Insurance or Financial Services collections (preferred).
• Exposure to debit order systems, DebiCheck, EFT processing, or mandate management (preferred).
• Experience working in a target-driven, outbound call centre environment (preferred).

• NQF Level equivalent of the above
• Experience working in the Banking or Insurance sectors

• RE, FAIS
• Strong working knowledge of insurance premium collection processes.
• Familiarity with DebiCheck, debit orders, EFT collections, and mandate authentication.
• Ability to work across Connex campaigns, collections bins, and ticketing systems.
• Comfortable handling financial discussions and sensitive customer conversations.
• Advantageous certifications: Customer Service or Contact Centre Certification; Credit / Collections or Debtors Management certification.

• Collections & Recoveries Management: Manage premium collections, follow-ups on non-payments, and negotiate payment arrangements to maximise recoveries.
• Payment Systems Knowledge: Strong understanding of debit orders, DebiCheck, EFT, mandate authentication, and tokenised collections.
• Campaign & Workflow Execution: Work through structured Connex campaigns, collection bins, and priority queues efficiently.
• Customer Account Resolution: Resolve bank return issues, update banking details, and prevent future payment failures.
• Ticket & Query Management: Manage collections and financial queries via shared inboxes and ticketing systems.
• Insurance Process Awareness: Understand how collections impact underwriting, policy status, and customer retention.

• Communication Skills: Clear, professional handling of financial and sensitive customer conversations.
• Negotiation & Persuasion: Influence customers to regularise accounts and adopt secure payment methods.
• Problem-Solving: Diagnose payment issues and implement compliant solutions.
• Customer Focus: Balance firm collections outcomes with respectful, empathetic engagement.
• Time Management & Organisation: Manage high volumes of outbound calls, follow-ups, and tickets.
• Team Collaboration: Work closely with Sales, Retentions, Key Accounts, and Finance.

• Accountable and ownership-driven.
• Detail-oriented with strong accuracy standards.
• Resilient in a target-driven, high-volume environment.
• Solution-oriented and proactive.
• Patient and professional in difficult conversations.
• Ethical and trustworthy with customer financial information.

If you are interested in applying for this position and you meet the above-mentioned requirements, please send an email, showing your interest and including your attached CV to kayla.bromham@pineapple.co.za and caeers@pineapple.co.za with the subject line Collections Agent.

Kindly note that Pineapple Tech PTY LTD is an equal opportunity employer and encourages applications from individuals of diverse backgrounds.

The closing date for applications is Monday, 16 February 2026.