Agent jobs in United States

• Grade 12 Qualification
• 3+ years of customer service experience, preferably in eCommerce or product-based environments
• Solid CRM knowledge ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
• A cool head, great written and spoken English
• Confidence to own a customer issue from start to finish
• Friendly, can-do attitude with ability to multi-task
• Customer-centric
• Attention to detail, including ability to calculate pricing, which incl discounts & Vat
• Willingness to work UK hours from Cape Town

• Attending to calls, emails and webchats to answer queries
• Order issues: parcel redirection; missing items; returns
• Stock availability and product questions / explanations
• A focus on "right first time" service its how the business stands out
• Liaise with the UK team and learn system to help improve process as you grow within the role
• You will be a key voice to the brand and your work will directly impact the company

• Stability + growth Join a Cape Town office with big plans for growth, and be part of the foundational team.
• Strong culture Youll be working with people who take pride in showing up, helping others, and doing things properly.
• Clear purpose No chasing KPIs for the sake of it. Just great support, done right.
• Rewarding work Your performance and the companys success contribute to a discretionary bonus.
• Healthy you The team is working on introducing a private medical aid benefit for added peace of mind.

Ready to join a company that doesnt just sell products, but stands out through exceptional service and employee satisfaction?